• Report: #123257

Complaint Review: 1-800-petmeds

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  • Submitted: Thu, December 16, 2004
  • Updated: Sat, December 26, 2009

  • Reported By:Sunnyvale California
1-800-petmeds
1800petmeds.com/ Pompano Beach, Florida U.S.A.

1-800-petmeds, PetMeds, Pet Meds Express Sell Counterfeit frontline Ripoff Pompano Beach Florida

*Consumer Comment: Lawyers?

*UPDATE Employee: Inaccurate Information about 1-800-PetMeds

*UPDATE Employee: Accounts Manager, Partner Program

*UPDATE Employee: Accounts Manager, Partner Program

*UPDATE Employee: Accounts Manager, Partner Program

*UPDATE Employee: Accounts Manager, Partner Program

*UPDATE Employee: Accounts Manager, Partner Program

*Consumer Comment: To The Employee of 1800PedMeds say "You are full of s***"

*Consumer Suggestion: Total Lies about the Foriegn Products

*Consumer Comment: You are Full of Sh** ? This is the customer Treatment we get from Pet Meds

*UPDATE Employee: Your full of sh**

*UPDATE Employee: How to get complete satisfaction at 1-800-PetMeds

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They sold me Counterfeit Frontline, and wouldn't refund me my money when I called. Their phone operators were rude, and they just tried to sell me more stuff when I told them it didn't work and they sold me counterfeit stuff.

Oscar
Sunnyvale, California
U.S.A.

This report was posted on Ripoff Report on 12/16/2004 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-petmeds/Pompano-Beach-Florida/1-800-petmeds-PetMeds-Pet-Meds-Express-Sell-Counterfeit-frontline-Ripoff-Pompano-Beach-F-123257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Lawyers?

AUTHOR: Me - (United States of America)

If I had a choice to make between a company staffed with lawyers responding to complaints on ripoffreport.com and my local vet, I would have to choose my local vet.  At least my vet knows me.  He's not a LAWYER who helps operate a $188 million dollar company that is traded on the New York Stock Exchange.  And the price at my vet's office is actually cheaper than this company anyway, especially with the yearly deal my vet gives me and no shipping charge. 

PetMeds, if your quality and staff of professionally trained telemarketers made someone so mad that they had to get on the Internet to warn other people, you may need to figure out how to diffuse such situations.  But I can tell you, that would never happen at my vet's office. He knows me and my pet.  He's a DOCTOR with more than 8 years of education in this industry, not some LAWYER working for a huge corporation with an ACTRESS as their spokesperson.

I feel sorry for Oscar!  Give him his money back and quit being so mean!

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#2 UPDATE Employee

Inaccurate Information about 1-800-PetMeds

AUTHOR: Alison Berges, General Counsel - (U.S.A.)

I am General Counsel for 1-800-PetMeds. Our Company does not sell counterfeit products. We are a licensed pharmacy that only dispenses U.S. FDA/ EPA approved medications, the same exact medications sold by veterinarians.

We guarantee 100% customer satisfaction, and have a money-back guarantee. If Oscar received rude treatment from a customer care representative and did not receive a prompt refund, we apologize. Oscar can certainly contact me directly to discuss the matter.
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#3 UPDATE Employee

Accounts Manager, Partner Program

AUTHOR: Trever - (U.S.A.)

To set the records straight, 1-800-PetMeds did not post the previous derogatory response. Here is some additional information to help : Some maufacturers are concerned veterinarians will boycott their brand. Drug companies are also concerned that they can get sued for anti - competitive behavior.
We at 1-800-PetMeds sell quality FDA/EPA regulated medicines, and as I said in the previous post, my number is 888-836-5164 if you have any questions or concerns about anything you read or have heard.
Trever Barker
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#4 UPDATE Employee

Accounts Manager, Partner Program

AUTHOR: Trever - (U.S.A.)

To set the records straight, 1-800-PetMeds did not post the previous derogatory response. Here is some additional information to help : Some maufacturers are concerned veterinarians will boycott their brand. Drug companies are also concerned that they can get sued for anti - competitive behavior.
We at 1-800-PetMeds sell quality FDA/EPA regulated medicines, and as I said in the previous post, my number is 888-836-5164 if you have any questions or concerns about anything you read or have heard.
Trever Barker
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#5 UPDATE Employee

Accounts Manager, Partner Program

AUTHOR: Trever - (U.S.A.)

To set the records straight, 1-800-PetMeds did not post the previous derogatory response. Here is some additional information to help : Some maufacturers are concerned veterinarians will boycott their brand. Drug companies are also concerned that they can get sued for anti - competitive behavior.
We at 1-800-PetMeds sell quality FDA/EPA regulated medicines, and as I said in the previous post, my number is 888-836-5164 if you have any questions or concerns about anything you read or have heard.
Trever Barker
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#6 UPDATE Employee

Accounts Manager, Partner Program

AUTHOR: Trever - (U.S.A.)

To set the records straight, 1-800-PetMeds did not post the previous derogatory response. Here is some additional information to help : Some maufacturers are concerned veterinarians will boycott their brand. Drug companies are also concerned that they can get sued for anti - competitive behavior.
We at 1-800-PetMeds sell quality FDA/EPA regulated medicines, and as I said in the previous post, my number is 888-836-5164 if you have any questions or concerns about anything you read or have heard.
Trever Barker
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#7 UPDATE Employee

Accounts Manager, Partner Program

AUTHOR: Trever - (U.S.A.)

To set the records straight, 1-800-PetMeds did not post the previous derogatory response. Here is some additional information to help : Some maufacturers are concerned veterinarians will boycott their brand. Drug companies are also concerned that they can get sued for anti - competitive behavior.
We at 1-800-PetMeds sell quality FDA/EPA regulated medicines, and as I said in the previous post, my number is 888-836-5164 if you have any questions or concerns about anything you read or have heard.
Trever Barker
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#8 Consumer Comment

To The Employee of 1800PedMeds say "You are full of s***"

AUTHOR: Kacee - (U.S.A.)

Well you helped me make my decision on whether to deal with this company. I think I will just pay the extra money and buy from my vet.

It would have been much nicer and more professional to say "You are mistaken.", instead of being rude. You have put yourself out here as a representative of your company and they should fire you for your poor representation.
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#9 Consumer Suggestion

Total Lies about the Foriegn Products

AUTHOR: Tammy - (U.S.A.)

I been looking up Pet Meds and they have a very shady record, full of litigations and lawsuits.


On March 19, 2002, Novartis Animal Health U.S., Inc. ("Novartis") filed a complaint against the Company and two other defendants in U.S.
District Court for the Southern District of Florida. Novartis purports to assert seven (7) claims related to the Company's alleged sale of pet medications produced for a Novartis Australian sister company: Count I: Infringement of Registered Trademark Under Section 32 of the Lanham Act, 15 U.S.C. Sec. 1114; Count II: Infringement of Unregistered Trademarks Under Section 43(a) of the Lanham Act, 15 U.S.C. Sec. 1125(a); Count III: False Advertising Under Section 43(a)of the Lanham act, 15 U.S.C. Sec, 1125(a); Count IV: Misleading Advertising Under Florida Statutory Law; Count V: Deceptive and Unfair Trade Practices Under Florida Statutory Law; Count VI: Injury to Business Reputation Under Florida Statutory Law; Count VII: Common Law Unfair Competition.

The Company is a defendant in a lawsuit in Texas state district court seeking injunctive and monetary relief styled Texas State Board of
Pharmacy and State Board of Veterinary Medical Examiners v. PetMed Express, Inc. Cause No.GN-202514, in the 201st Judicial District Court, Travis County, Texas. The Company has only recently filed in the lawsuit its initial pleading, denying the allegations contained
therein. The Company will vigorously defend, is confident of its compliance with the applicable law, and finds wrong-on-the-facts the vast majority of the allegations contained in the Plaintiffs' supporting documentation attached to the lawsuit. At this early stage of the litigation it is difficult to assess any possible outcome or estimate any potential loss in the event of an adverse outcome.

(((link redacted)))

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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#10 Consumer Comment

You are Full of Sh** ? This is the customer Treatment we get from Pet Meds

AUTHOR: Tammy - (U.S.A.)

You are Full of Sh**? A response to that Employee. This is the EXACT Treatment I got from their Employee when I told them their Meds injured my Pet. Never Ever Buy From this Company
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#11 UPDATE Employee

Your full of sh**

AUTHOR: Nonya - (U.S.A.)

The company does not sell counterfit meds. and it doesnt matter if you used the entire product and you call 6 months later they still refund your money that is the policy. of course she tried to sell you different medication thats her/his job they are to provide you with another option iif the product you used didnt work for you. if you chose to get a refund you can have that instead. my guess is your probably a vet pissed off that the company pulls money from your pocket. i challenge anyone who actually reads this garbage to call up the company and ask to speak with them on the return policy alone.
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#12 UPDATE Employee

How to get complete satisfaction at 1-800-PetMeds

AUTHOR: Trever - (U.S.A.)

Hi, this is Trever from 1-800-PetMeds. There are a few statements I would like to make to help anyone out reading the "Rip-off report.

1. Product: As a licensed pharmacy, we only dispense U.S. FDA/ EPA approved medications (the same exact medications sold by your veterinarian). We honor all manufacturers' guarantees.

2. Service: We guarantee your complete satisfaction or your money back. There's no better guarantee! I am so sorry that this person had problems with returning the product, If she called and told them it did not work, or she was unhappy in any way, she should have been given her money back, regardless of what she thought or how false her claims were.

As a matter of fact, I have worked in sales for years and would be happy to address anyones concerns about their pets medications at 1-800-PetMeds. My direct number is 888*836*5164
Trever Barker
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