- Report: #385114
Report - Rebuttal - Arbitrate
Complaint Review: 1 And 1
1 And 11and1.com Internet U.S.A.
1 And 1 los data base hosting backup recovery 1and1.com Internet
*General Comment: hard to believe.......NOT
The serever where my sites are hosting are fall down at the 10/22/2008
and did not work.
It take them about 3 days until they fixed the proble.
At this time our sites did not work.
When it become working , I saw that they recover my sites form the 10/22/2008 .
In the last days I write them several times to recover my files including the production data base to the 10/22/2008 or at least 24/48 hour before.
Now they write me that they can not do it , they can not recover the data base and I have to live with the 10/9/2008 files and data base.
What can I do ? costumer sign and did business via the sites, I lost them data from the 10/9/2008 till he 10/22/2008 .
They write that they have backup 24/48 hours , but not.
This report was posted on Ripoff Report on 10/27/2008 02:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-And-1/internet/1-And-1-los-data-base-hosting-backup-recovery-1and1com-Internet-385114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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