- Report: #945810
Report - Rebuttal - Arbitrate
Complaint Review: 1-Shot Express
1-Shot ExpressHollywood, Florida United States of America
1-Shot Express Horrible Business Hollywood, Florida
The only issue is FL is 1400 miles from NY and I don't think the truck picking my car up would be affected seeing as though it was in Vermont. When I called I was told that no driver was ever assigned to me. I gave it a couple days to see if the dust would settle after the weather. 4 days later..."Mr. I don't have any new news for you?." At this point I was getting aggravated and asked for a refund:. I was told they have the "chance" to ship my car up to ten days before I could get a refund,. At this point I didn't even want this company to look at my car let alone transport my NEW car that far|.
After cancelling the service (after the mandatory hold time) I am STILL awaiting a refund for my $150|.00 booking fee, and now have booked a flight home to drive my car back since this company clearly isn't competent enough to follow through with their proposed job|. STEER CLEAR AND DO YOUR HOMEWORK- I thought I did, but a couple good reviews on this company allowed me to ignore the 100's of bad reviews:.
Pros: They will give you the lowest price to lure you in an make it seem like you have chosen the right company- with a call from Jose or some guy from EXT: 124 who I guarantee will NEVER answer your calls'.
Cons: Everything else!
-Horrible phone service
-Insurance covers NOTHING in the car
-Unreliable transport (hope you have a month window to get your car- if you're lucky...)
-Overall horrible experience
(Call placed to 1-shot--- review was submitted and later received a call as detailed below)
Me: My car was never shipped and I was told I would receive the $150 refund.
Customer Service: I just checked with our department and see a truck was never sent (which is also verified by the fact that my parents live where my car is parked and haven't noticed a tractor trailer in the driveway lately)
Me: Yes it was never picked up in the 10 day window.
Customers Service: We will credit your account and send a receipt to your email, sorry
Me: Thank you.
Moments after posting the review I received a call from 1-shot Express customer service.
Customer Serivce: Mr. Marino, What is with the review?
Me: It is exactly what happened.
Customer Service: HAHA good luck getting your refund back...Click
I am over being aggravated by this, luckily it was only $150. I hope I can advise the millions of viewers of this site the importance of customer courtesy and the strength a recent review has on its potential customers. Please save yourself the time and money, you can expect the same professional experience I did. 2c24fdc
This report was posted on Ripoff Report on 09/24/2012 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-Shot-Express/Hollywood-Florida-/1-Shot-Express-Horrible-Business-Hollywood-Florida-945810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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