• Report: #700610

Complaint Review: 1-on-1-Resumes.com

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  • Submitted: Sun, February 27, 2011
  • Updated: Sun, February 27, 2011

  • Reported By: Rossana — Fairfax Virginia United States of America
1-on-1-Resumes.com
Internet United States of America

1-on-1-Resumes.com The company advertise they charge only $89.95 for resumes but they do not disclose how many years back you want your resume to be reviewed. I paid $110.00 but then I wanted them to do a cover letter Internet

*REBUTTAL Owner of company: re:1-On-1-Resumes.Com is a GREAT company.

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Do not bother to use 1-on-1-Resumes.com.  They first advertise that your resume will only cost you $89.95 but once you are at the Check Out they ask you how many years back you want them to review your resume.  From 1-5 years it is $89.95.  For 6-10 years is $110.00 and the list goes on.  They say they'll work with you if you are not satisfied but they do not.  I paid them to review my resume, which I cannot complaint, they did a fantastic job, but when I paid them to do the cover letter, intead they sent me another resume.

I contacted them the first time and they e-mail bounced back.  Contacted them using another e-mail address again and as today, 2/27/11, I haven't heard back from them at all.

I am very dissapointed and I hope you find yourself another company that really want to help you out and gives a better customer service. 


This report was posted on Ripoff Report on 02/27/2011 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-on-1-Resumescom/internet/1-on-1-Resumescom-The-company-advertise-they-charge-only-8995-for-resumes-but-they-do-700610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

re:1-On-1-Resumes.Com is a GREAT company.

AUTHOR: Resumes guaranteed - senior management - ()

As owner and creator of 1-On-1-Resumes.Com, I am deeply saddened that you were less than thrilled with our company.

I admit I'm not 100% sure why you saw fit to post to "RipOffReport"-- Your complaint clearly states that we did a "fantastic job" but you're upset that we charged $20 extra for your experience level. This charge would've been selected by you via drop-down menu PRIOR to placing your order. Moreover, our "PRICING" page clearly outlines the fees for experience levels at http://1-on-1-resumes.com/resumes_prices.html

Since you made your posting, we have developed an intricate, custom-made client mail ticketing system to ensure that no mail EVER gets lost from ANY client. The "CONTACT" button on our website will bring you to a form that will assign a tracking # to any e-mail you send to us and clients can use those tracking/ticket#s with any of our customer service personnel.

Even when you placed your order, however, our 24 hour client service center was available---through which you can correspond directly with your writer via our messaging system.

I do regret that you had some trouble with our email but I am happy that you found the quality of our work to be "fantastic." I had not seen this complaint until now and regret that no response was issued sooner.

Sincerely,

Andrew A. Greenstein

1-on-1-resumes.com

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