• Report: #958649

Complaint Review: 1040 Tax Biz TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. 1040taxbiz comprised of Solution Finders, tax experts, & leaders in respective fields. 1040taxbiz takes great pride in commitment to personal, professional growth of clients. 1040 Tax Biz' "Partner first" mentality is echoed in core values, & foundation of culture. 1040taxbiz' goal for each client/partner to receive value in relationship with 1040 Tax Biz. 1040taxbiz vigorously protects standard of excellence to support balanced & productive results.

  • Submitted: Tue, October 23, 2012
  • Updated: Tue, May 12, 2015

  • Reported By: Taxman1964 — Nationwide United States of America
1040 Tax Biz
5901 East 38th St Indianapolis, Indiana United States of America

1040TAXBIZ REVIEW: 1040TaxBiz works very hard to quickly resolve any customer issues as they occur. 1040TaxBiz committed to client & consumer service. 1040TaxBiz fully understand success is based on quality of service & product value. Each client has unique requirements, expectations. 1040TaxBiz works to meet specific needs & to set realistic goals for startup & growth.
*UPDATE: 1040 TAX BIZ recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to 1040 Tax Biz for its full commitment to quality customer service.

Ripoff Report's discussions with 1040 TAX BIZ have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. 1040 TAX BIZ listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

1040 TAX BIZ's principal, Mrs. Gloria Harris, has informed us that her personal philosophy is that her clients success are the heart of the business. As a successful businesswoman, Mrs. [continued below]....
..... Harris feels it is critical to listen to her clients and respond properly. By always putting her customers first, Mrs. Harris hopes to maintain 1040taxbiz as a successful enterprise both now and for many years to come. Another top executive, CEO Harold Warden told us that Mrs. Harris personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care”.

1040TaxBiz's Harold Warden says this, "We are one of the top Tax services for helping individuals start their own small businesses. With us, you'll always receive a complex and customized approach to operating a sucessful tax business.”

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "1040 TAX BIZ truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.”

The information provided in this report below is based on comments made by Harold Warden during an onsite inspection held by a third party verification company with no biases toward 1040 Taz Biz.
1040Tax Biz is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

1040 Tax Biz is a company that specializes in propelling clients successfully into careers in the tax field. Harold Warden, CEO of 1040 Tax Biz explained the vision for the company, "what we do is we help individuals get into the tax business as cheaply as possible. We have been at it for about 20 years now." The company has gleaned quality information in regards to the tax business and successfully combined franchising and service to create the company they have today,"generally speaking, we give you all the benefits of a franchise but we offer it as a service rather than a long term commitment. This is so people can sign up with us for one or two years. It is a year to year service agreement. But with that service agreement we give you all the industry contacts, the buying power of a group, training, technical support, and marketing support.”

Leads for 1040 Tax Biz are obtained through two primary venues. The first being pay per click online services like Google or Yahoo. They also are in contract with lead generation services like Franchise Gator, Franchise Click, and America Best Franchise as well as various others. Mr. Warden went on to go over the typical sales process that a potential client would have with their company, "our consumer is an entrepreneur looking to get into business. They talk with one of our sales consultants to start with and basically they’ll answer all their questions concerning pricing, availability, and service support... they will act as the liaison to these individuals through the entire process. Once they have decided to come on board with us, we quickly introduce them to training, people in training, customer support, marketing and so on.”


During the onsite interview, Mr. Warden was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Warden expressed that often times when there is a complaint is it during the end of tax season, "after we completed a season they come back and say 'I did not make as much as I anticipated' or it was harder than they thought is was going to be, or the charges were higher than we could market. That generally the type of issues we deal with." Mr. Warden expressed that this is not a common complaint for 1040 Tax Biz due to the thorough nature of there training program, "it is imbedded in all our conversations with them in that we are trying to instill our knowledge in the industry and the products and how they work in the market out there. We try to explain to them it takes about three years to build a book of business. This isn’t out the gate you’re going to win that very first tax season. The people we hear from are usually the ones that didn’t understand the product, didn’t understand the business, or they thought they were just going to do it themselves and run with it." If the customer is upset with the turnout of their first tax season 1040 Tax Biz states that their number on priority is the success of their customers, "in most cases, we say let’s just do it next year no charge because the charge is not a significant issue for us...let’s do it next year and let’s get more involved and start a lot earlier than they did in the past." This has proven to be a successful act of customer service for 1040 Tax Biz.

When asked to comment on complaints posted on Ripoff Report's website Mr. Warden explained that while he is unaware of who is posting the complaints against the company he did reach out through Ripoff Report in order to remedy it, "we posted rebuttals on Ripoff Report's website. We requested [that] people call me directly... I left my email and phone number on there saying if you have a complaint call me direct. Nobody has ever called me. Nobody has ever sent me an email... this leads me to wonder are they true complaints or competition." Mr. Warden has reached out to his sales department to make sure that the complaints in questions are not possible with the program, "they say we are not doing this. [We] make sure in all of our conversations and correspondence [we are] setting the expectation. We always deliver." Mr. Warden went on to state, "we are certified by the IRS to offer tax training. All of our training issues continuing education credit. All of it is built into the product and the core of what we are trying to do... the software that we give them, the training is there, and the marketing support is there.”

1040 Tax Biz is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Warden further explains by stating, "it means a lot to us. The tax industry is well known for fraud... so it's an industry that is heavily watched by consumer groups, and the government because what is involved. For us to able to say [that] there is credibility to our stories and what we are trying to accomplish in the industry and the market. We are part of this program, we are proactive in it. And we deal with it from that stand point.”


"We are one of the top Tax services for helping individuals start their own small businesses they create and understand the tax business. With us, you'll always receive a complex and customized approach to operating and managing a tax business which consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses. Please take time to review our site, learn about some of our products and our approach in getting your business off the ground, meet the people who will manage your account, understand our history, and receive answers to some of your questions.”

1040 TAX BIZ's Core team at 1040taxbiz has been together for 20 years. They look forward to working with new and establish partners every year. They know no one dose this better than them 1040 TAX BIZ takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "AT 1040 TAX BIZ there are no employee just family, "1040 TAX BIZ takes team works very serious everyone works to service our clients. The core team has been together for over twenty years. "It has a family feel at 1040 Tax Biz and this is shown to the clients and to the final tax customer. Everyone is family at 1040 Tax Biz.”

Ripoff Report was pleased to learn that 1040 TAX BIZ's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



"1040 Tax Biz has taken an innovated approach to old idea and gives everyone the opportunity to start their own business. They took the Franchise model that everyone uses, striped out the high cost and converted it to "sweat equity". Instead of high cost up front, they work with individuals who can put in time and hard work to start their own businesses. "Expectation" is one of the key words you heard a lot from 1040 Tax Biz. They try to keep it in the real world, they don't over promise and try to set realistic "expectations". Their service provides all the tools and support that someone needs to start a successful tax preparation business. They are the first to point out the risk involved in any new business start-up. But their approach allow an individual build and grow their business not a franchisor business. You decide if you stay with them or go on your own at any time. Since there is no long term contract 1040 Tax Biz has to earn your business every tax season. Their business model is built on the philosophy “We only succeed if you are successful, we make money when you make money.

1040TaxBiz is an industry innovator, it has historically worked with individuals looking to start their own tax business from the ground up, and because of its progressive and successful programs. Established tax businesses are switching over to use their services. This rapid growth sometime causes problems, 1040taxbiz understand that the successful Tax season is in the Clients hands, it is their business, they set the product pricing, the hours of operation and marketing for their location. 1040taxbiz acts as their “back office” and product support. 1040taxbiz leverages their industry connections to bring bulk pricing and packaged programs that would not be available to startup businesses.

Excited is the word that 1040TaxBiz uses about joining the Corporate Advocacy Program. The Tax industry is one that does not have a great Reputation. Every year there are hundreds of “fly by night” start-up business looking to cash-in and make a quick buck at the consumers expense. A program like C.A.P. offers an opportunity to show our commitment to client service and ethical business practices. We are constantly force to compete with competitors who do rip-off the client and the end consumer. They promise the world and deliver nothing but maybe some software, they steal our marketing programs and business model and leave an air of distrust with the consumers. This program will allow us to place some distance between us and these “fly-by-nights”.

The government works to regulate and establish standards for the tax industry. Offend with server penalties for tax practitioner, who does not understand the requirements. 1040taxbiz is one of the few who make this a priority for our clients. We train the individual just starting out on how to operate their office properly and ethically, to ensure they are in compliance. The “fly-by-nights” get the money and run. If you run into a problem, they offer no help.

One of the key aspect in accomplishing this task is ensuring the tax customer is 100% satisfied. Their tax return must be done fast, accurate and process quickly, so that the customer gets their refund timely! We show our clients how to compete ethically against their un-ethical competition and to deliver a good product / service to their customer.”



1040 TAX BIZ recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, 1040 TAX BIZ has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with "Harold Warden, Ripoff Report is convinced that 1040 TAX BIZ is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



1040 Tax Biz www.1040taxbiz.com lied about helping us be successful with there company we lost money. Indianapolis Indiana


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow 1040 Tax Biz the opportunity to make things right with them within reason.


There were no specific issues pointed out but we responded on site with: "1040taxbiz has been has been in the Tax preparation business for 20 plus years. We have worked with and helped Thousands of individuals open tax offices in that time. It concerns us when we find comments like this posted. We take serious our reputation and our quality of work. It is difficult to respond and work with these issues when they are posted anonymously and are vague in their accusations. We question their source and intent, are they real?, or are they competitors doing harm, if they are real please contact us direct we do value our clients. We will not use Rip off Reports services to address these complaint as they charge a large fee for each. We do not believe this is the best course of action in addressing these. We have always ask new clients to do their due diligent when looking at us. We have one of the best reputation in the industry. Please contact me direct, thanks.”



We signed up with 1040 tax biz thinking that they will help us with the tax business. We were completely wrong.  They hardly trained us to do returns and they had little to no training on obtaining customers. This was a complete waste of time and money.  Not only did we not do a lot of returns but 1040 tax biz took a large percentage.  I advise you to run and run far away from this company.

This report was posted on Ripoff Report on 10/23/2012 05:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/1040-Tax-Biz/Indianapolis-Indiana-46218/1040-Tax-Biz-www1040taxbizcom-lied-about-helping-us-be-successful-with-there-company-we-958649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Owner's Respond

AUTHOR: harold warden - ()

1040taxbiz has been has been in the Tax preparation business for 20 plus years.  We have worked with and helped Thousands of individuals open tax offices in that time.  It concerns us when we find comments like this posted.  We take serious our reputation and our quality of work.  It is difficult to respond and work with these issues when they are posted anonymously and are vague in their accusations.  We question their source and intent, are they real?, or are they competitors doing harm, if they are real please contact us direct we do value our clients.  We will not use Rip off Reports services to address these complaint as they charge a large fee for each.  We do not believe this is the best course of action in addressing these.  We have always ask new clients to do their due diligent when looking at us.  We have one of the best reputation in the industry.  Please contact me direct,  thanks

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#2 Consumer Comment

stop the whining

AUTHOR: wilson - ()

I have been in the tax business for over 10 years. I have tried several different services over the years.  The bottom line is this is your business and the tax preparation industry is a hard one to work in.  The clients are difficult, the IRS is looking over your shoulder, and the season is so short.  I have seen so many people come into it every year and then leave.  They do not understand how hard it is to work.  Unless you are dishonest and file bogus returns, it is hard.  You have to be a tax professional, you have to be sales and marketing and customer services.  Companies like 1040taxbiz just assist, you have to make it work yourself. Do not look to blame someone else.  I have had a few bad years mostly at the beginning, it takes time to build a business.  In our industry it takes about three to four years to build your client base.  I used 1040taxbiz about six years ago, I used them for a couple of years and they were fine to work with, I have worked with a lot worst, but after a few years I went on my own.  What I want to say is the tax industry is hard.  I see people come and go every year, do not look for excuses or blame work it.

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#3 Consumer Comment

long time user of the service

AUTHOR: taxnow - ()

I have used 1040taxbiz for three years.  The first year i visited thier location for traning, I thought the training was very good and fun, I enjoyed the people there, vicky the trainer was great.  They had a german shepard there in the office i loved it! The first year was a little slow, but it was me I think I was not used to dealing with the people in family dollar.  I worked with 1040taxbiz in the off season, the next year I did much better.. This last season I swicth to a office of my owned near the family dollar i worked and a lot of the clients came to me.  I do not understand the problem with the promotional items, i never had a problem.  I would recommend these guys, every year I have gotten a better deal from them.

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#4 Consumer Comment


AUTHOR: anonymous - ()

I must agree with your comment about the promotional items, I experineced the same issue, never received them by mail and then when I called to get my money back I received excuses about them and sent to voicemail.  Before the tax season started I tried to get a refund because the schedule they give you was off my an entire month with meeting the DM in December to meeting my DM after the season started. GO FIGURE

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#5 Consumer Comment


AUTHOR: anonymous - ()

I too was taken by this company with the exact same issues you stated in your post, I have been seeking a way to do maybe a class action law suit or count my losses and move forward and simply educate people on this company. I feel that the contract is designed to rip you off and they are legally doing so and people are unaware of the verbage in the contract. All of the added fees attached to the software makes it difficult to make any money, and not to mention their cut of what you make also. The "freebies" are not free those items cost us and they charge too much for thos items they purchase from China....They need to be spread all over the internet on a daily basis until they learn how to conduct business. No one in that office is professional and you will get as many different answers for as many people you talk to in that office. Not to mention every month they have new employees because they can't keep any....Not sure if you heard the "DOGS" barking in the background when you call them...

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#6 General Comment

Transparent? I think not!

AUTHOR: ThanxNay - ()

I am what 1040Taxbiz considers an affiliate; one who paid money to 1040Taxbiz to own their own tax business.  From the start of my relationship with them, things were unclear and messy.  First, their contract was missing a lot of pertinent information that I asked them to add.  Second, they don't seem to have secure relationships with the national retailers that they say you could have your tax business in.  Third, and most important, there is a $139.90 worth of fees that were not disclosed in their contract. 

These fees show up when a client needs to use Advent bank to process their refund and their tax preparation fees.  Even when the bank is not involved there is another $45 fee that shows up.  These fees are charged to the tax preparer's clients.  These fees make it impossible for the Affiliate to keep their fees competetive.  I have had to cut my tax preparation fees, which 1040Taxbiz also gets a percentage, in order to keep customers and remain competetive.  The add-on fees are divided between the bank, Crosslink (tax software), Petz Enterprises (company affiliated with 1040Taxbiz) 

Their training is slightly Ok, but not sufficient for anyone who is not already experienced doing taxes.  This makes them worse than the big three national preparation companies because although they train their employees, most of them are not ready to meet the public when tax season starts.  I can say this because within my 19 years of experience I have worked for the eldest two national providers.

They seem to be disorganized and do not communicate with each other.  You can ask three different people a question and get 3 different answers.  It seems to me they are attempting to grow their brand but they need to get it together internally first. 

Considering my investment to have my own tax prep business, I am in the hole.  I don't completely blame 1040Taxbiz, because I know it takes more time to start and grow a business.  However, my hole would not be so deep if they were not double-dipping with the add-on fees.

I am unhappy with them and will not work with them after this tax season.  I am contemplating suing, due to the undisclosed fees, but haven't decided yet.  I may just lick my wounds and move on.

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#7 UPDATE EX-employee responds

They Use Smoke And Mirrows

AUTHOR: DarkKnight - ()

I Too was promised all type of help from 1040 tax biz and all they did was take my money and lie to me about they did not get any information about me but they got the money. when you call Gloria is the owner but they tell you she is the trainer, and she will cover the lie that the sales rep tells you. they make it seem that they realy want to help but as soon as the season starts they never get with you they take all of the charges from your pay and they promis all of the promation items take the money but never send them out and when you call them on it they say that we ran out so then were is the money that was paid for them, they will not tkae your call after you ask for the money back...

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#8 Consumer Suggestion

Due Diligence report

AUTHOR: advocacybz - ()

 The Advocacy Network completed a full due diligence overview and found that 1040 TaxBz has a strong record of customer satisfaction and also has a standard of service provision that is exceptional. Of course there will always be disgruntled customers, yet this company has created full clear transparency as to the risks involved in the tax preparation business model. This company has provided a clear and diligent path for any entreprenuer seeking to establish their own tax preparation business. The model is fully compliant with all the rules and regulations put forth via the IRS and the model is exceptionally user friendly. The company has clearly disclosed the fact that any income opportunity is dependent on the best efforts of the individual and there are no guarantees of income either implied or explicit. The end analysis is that 1040 TaxBz is a fully compliant and clearly transparent service provider who fulfill all their contractual agreements.

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#9 General Comment



1040 Taxbiz is a tax preparation firm that guides you through setting up your OWN business. You have to put the time and effort in if you want to be successful. They will hold your hand at every opportunity and help you to become successful. WE WERE VERY SUCCESSFUL AND WILL BE THIS YEAR AS WELL

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