- Report: #1056770
Report - Rebuttal - Arbitrate
Complaint Review: 1&1 Internet
1&1 Internet701 Lee Road, Suite 300 chesterbrook, Pennsylvania USA
1&1 Internet Attempted Fraud chesterbrook Pennsylvania
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Anyone considering doing business with this company needs to read this. A couple of years back, I had several domains registered at 1 & 1. I did some research on domain hosting and decided to transfer my domains to GoDaddy. All my domains were transferred in the month of December.
In March of the following year, I was contacted by Customer Support at 1 & 1 and asked for my credit card information. I inquired as to the reason for the request. The guy said that my domains were up for renewal and he needed my credit card info because the card they had on file wasn't accepting their charge.
Incredulous, I asked the guy why he was trying to charge my credit card. He replied that they had an automatic renewal of all domains, and my domains were up for renewal in March.
I then told the guy that not only did I not owe him any money, but that I had no domains at 1 & 1. I told him that I had transferred all my domains to another provider and all my domains had been renewed for the year, but not with his company because I had no domains being held at 1 & 1.
That was the end of the conversation...but not the end of the story.
About a week later, I got a call from a collection agency. They informed me that my account with 1 & 1 had been sent to collections because I had not paid my bill with 1 & 1.
I called 1 & 1 and the Customer Service guy that answered the phone was not happy to be at work that day. I ripped into him pretty hard and told him that he needed to stop his bogus collection scam. I explained again that he was attempting to collect money for services that his company did not render to me and that I had no domains being held at his company and I was not doing buisness with his company. I explained that my next move was up to him and hung up.
I waited a week and called the collection agency back. Nothing was changed, they still insisted that I had an outstanding balance with 1 & 1 and I needed to pay or my credit score would be affected.
Fortunately for me, I kept meticulous records of all my transactions with 1 & 1. I could prove that my domains had been transferred from their company the year BEFORE they sent me to their collection agency.
I wrote up a complete report, including all documentation, and sent it via certified mail to the Attorney General of the State of Pennsylvania. I sent a copy of this letter to the collection agency and another copy to 1 & 1.
About a month after that, I got a very nice letter from the Attorney General of the State of Pennsylvania, stating that the matter had been investigated and there was no problem with me, no debt to 1 & 1, no collection account with my name on it, thank you very much, have a nice day.
If you have read this and you still want to do business with these scoundrels, then I wish you the very best of luck. If you want to do business with a company that had integrity and honesty, I humbly suggest that you stay away from 1 &1 and try (((competitor's name redacted))).
This report was posted on Ripoff Report on 06/05/2013 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet-/chesterbrook-Pennsylvania-19087/11-Internet-Attempted-Fraud-chesterbrook-Pennsylvania-1056770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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