1&1 Internet 1 And 1 This company would steal candy from a child... Ripoff Wayne Pennsylvania

This is my complaint about a terible company. I am having a ridiculous problem with 1&1 right now.

They sent bills (for $30) to the wrong address (to a town I've never lived in) and when I didn't pay, they began a collection. I saw it on my credit report when I got one TWO YEARS LATER. I am a conscientious billpayer and paid that day.

Then, without telling me, 1&1 reactivated my account and began sending bills to the same wrong address. Now, in order to cancel, they want me to fax them a filled out PDF form in order to officially change my email and then my physical address, so that I can email them a cancellation from my actual, current address.

If I pay the bill (in NCO's hands now), the rep told me, the process starts all over again...they reactivate the account and start billing me at the wrong address, then go to collections. In other words, if I pay the measly $30 again before I puzzle out their complex directions for canceling, I screw myself for a third time and get yet another collection against my credit.

And I'm trying to get a mortgage. This isn't helping.

This all seems terribly complicated to remove the only black-mark on my credit report (now TWO blackmarks) for an item I already paid. The heck with 1 & 1 and their predatory practices. I have filed a complaint with the BBB and will post my story on any site that will listen until 1&1 agrees to remove these blackmarks from my credit and cancel my account. I don't have easy access to a fax machine, but I am working on that. Still, it seems like they make you jump through way too many hoops, especially when you've made a conscientious effort to pay their bill.

I've read tons of stories of similar issues. 1&1 Internet Inc. has got to be stopped, or at least controlled.

Edward
Laconia, New Hampshire
U.S.A.