- Report: #1045306
Report - Rebuttal - Arbitrate
Complaint Review: 1&1 Internet Inc.
1&1 Internet Inc.1&1 Internet Inc. 701 Lee Road Chesterbrook, Pennsylvania United States of America
1&1 Internet Inc. 1and1.com Non performance This company did not perform and did not let me cancel service and refuse to cancel service after deceptive sales tactics I was told it would be $5 a month but they overbilled even aft Chesterbrook, Pennsylvania
*Consumer Comment: Same thing
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DO NOT USE THIS COMPANY FOR ANY THING OR THEY MAY DO THE SAME TO YOU!
Below is some of my correspondence with them.
I CONSIDER THIS CONTRACT CANCELLED AND WILL NOT PAY FOR IT EXPECT BAD
PUBLICITY FOR YOUR BUSINESS ONLINE BASED ON THE LACK OF CORRECT SERVICE
AND UNWILLINGNESS TO CANCEL ON YOUR SIDE.
1AND1 HAS RIPPED ME OFF AND I AS THE OWNER OF AN INTERNET MARKETING COMPANY WILL SURELY ADVISE
OTHERS (MANY OTHERS) NOT TO GET CAUGHT UP IN YOUR SCAM)
AGAIN I CANCEL YOUR SERVICE AND WILL NOT PAY YOU EVER AND IN FACT DESERVE THE MONIES YOU HAVE RECEIVED BACK AS WELL.
I WILL BE POSTING NEGATIVE REVIEWS ALL OVER ABOUT THIS WRITING NEWS
ARTICLES PLACING ADS ON CLASSIFIED SITES ND EVERY COMPLAINT SITE I CAN FIND AND I KNOW A LOT OF THEM SO ENJOY....
From: "email@example.com" <firstname.lastname@example.org>
Sent: Monday, April 22, 2013 6:14 PM
Subject: Re: Fw: Fw: C34xxxxxxxxx- 1&1 Internet Inc. Billing Re:
Dear Henry Dickler (Cust: 189xxxxxx),
Thank you for contacting us.
Please be informed that we have checked the recorded call about this MyWebsite package and found out that it was valid sale. You were informed that you can cancel it within 30 days free trial and if no cnacelation will be made, if the order is not cancelled within 30 days, a 12 month minimum contract term then applies, which will automatically
unless cancelled in accordance with our general terms and conditions.
Should you wish to speak to one of the representatives, please feel free to contact us at 866 - 289 - 5039 avaible 24-7.
If you have any further questions do not hesitate to reply to this e-mail
or contact us during office hours by phone at 1-877-300-8316 from 9am-5pm EST, Monday through Friday.
Janice Irene Guasa
1&1 Internet Inc.
> I have attempted to call in and cancel email you and cancel and now I have unsuccessfully tried to go online and cancel.
> I CONSIDER THIS CANCELLED!
I was unable to log in online and cancel and I did not need to go online to get the service so
why not cancel it for me instead of making me continue to cancel and get no place?
> ******PLEASE READ ALL OF THE INFO
I HAVE ALREADY INCLUDED AND CANCEL THIS AND BILL ME ZERO YOU HAVE
ALREADY BEEN OVERPAID FOR NOTHING****I WAS MISS LED AND YOU ARE STILL WASTING MY TIME/
> ----- Forwarded Message -----
> From: "email@example.com" <firstname.lastname@example.org>
> Sent: Sunday, April 21, 2013 3:01 PM
> Subject: Re: Fw: C3xxxxxx616 - 1&1 Internet Inc. Billing Re:
> Dear HD (Cust:18901xxxxxx),
> Thank you for contacting us.
I am sorry to hear that you are considering cancellation of your
1&1 package. Cancellations can be carried out using our secure cancellation site at:
> For additional help concerning our cancellation site, you may want to reference the 1&1 Help Center:
> Once you cancelled the account, we will be forwarding your concern to our administrators for further checking.
> Apologies for any inconveniences these has caused you.
If you have any further questions do not hesitate to reply to this e-mail or contact us during office hours by phone at 1-877-300-8316 from 9am-5pm EST, Monday through Friday.
> Mechel Labajo
> Billing Department
> 1&1 Internet Inc.
> PLEASE READ MY COMPLAINT I HAVE CONTACTED YOUR BUSINESS AND WANT
MY CONTRACT CANCELLED AND YES I AM TYPING IN CAPS BECAUSE I AM
> YOUR BUSINESS IS WASTING MY TIME AND TRYING TO COLLECT MONEY ON A
CONTRACT THAT I DID NOT AGREE TO IN THE FIRST PLACE I AGREED TO ONLY A
$5 A MONTH CHARGE MAX AND YOU HAVE ALREADY OVER BILLED ME.
> STOP WASTING MY TIME AND CANCEL THIS NOW- I WILL NEVER PAY THIS
BILL AND IF I DO NOT GET THIS CANCELLED EXPECT MAJOR BAD PR SO BAD YOU
WILL WISH YOU DID CANCEL MY CONTRACT THAT IS INVALID IN THE FIRST PLACE
BECAUSE YOU NEVER DID WHAT YOU SAID YOU WOULD AND OVER CHARGED ME
> IF I MUST CONTINUE TO WAST MY TIME I WILL MAKE SURE TO WASTE YOUR
TIME AND GIVE YOU BAD PR THE BALL IS IN YOUR COURT MAKE THIS EASY AND CANCEL IT
OR MAKE IT HARD ON EACH OF US AND GET THE WORST PR YOU HAVE EVER HAD
(DO NOT TAKE THIS LIGHTLY) I HAVE BEEN SCAMMED AND THIS WILL NOT STAND
> > ----- Forwarded Message -----
> > From: "email@example.com" <firstname.lastname@example.org>
> > Sent: Sunday, April 21, 2013 1:08 PM
> > Subject: Re: C34915xxx6 - 1&1 Internet Inc. Billing Re:
> > Dear HD (Cust: 18xxx),
> > Thank you for contacting us.
Should you wish this invoice to be disputed please feel free to contact
our Complaints Team as they are our highest level of escalation. You
may reach them via email through email@example.com.
> > Apologies for any inconveniences this has caused you.
> If you have any further questions do not hesitate to reply to this
e-mail or contact us during office hours by phone at 1-877-300-8316
from 9am-5pm EST, Monday through Friday.
> > Sincerely
> > Mechel Labajo
> > Billing Department
> > 1&1 Internet Inc.
> > > This is not right and I will not pay this bill ever.
> > I was also informed it would only cost $5 a month and you overcharged me break this contract or expect bad PR because I was duped.
> > > I do not care what you do to others but when you lie and then over charge me I get upset.
> > > I have called and tried to cancel based on the FACT you did charge me more then $5 a month as agreed.
> > My next email weill have links to bad reviews I will write about this issue and then you will be sent news articles and be put on EVERY complaint site I can find why go through this at all why not just do the right thing I will not be forced to pay for a contract that you misrepresented to me.
> > LAST CHANCE TO STOP BILLING ME CANCEL MY SUPPOSED CONTRACT AND
INFORM ME THIS IS OVER WITH OR YOU CAN TRY TO COLLECT AND I WILL HAVE
MY TEAM INFORM THE PUBLIC ABOUT YOUR BAD BUSINESS PRATICES DECEIT AND
UNWILLINGNESS TO RESOLVE THE ISSUE AFTER THE FACT.
> > > Any questions call me directly at
> > > Sincerely,
> > > MMP
> > > ________________________________
> > > From: "firstname.lastname@example.org" <email@example.com>
> > > Sent: Saturday, April 20, 2013 12:27 PM
> > > Subject: C349154616 - 1&1 Internet Inc. Billing Re:
> > > Dear HD (Cust: 189xxxxxxxxx),
> > > Thank you for contacting us.
> > > We apologize for the inconvenience.
When you purchased this package, you have availed for a special offer
locking the account to a minimum contract term until October 17, 2013.
The cancellation request will be due on the term end date. The account
remains active and the billing continues until the runtime period ends.
Any service renewed prior to the termination date is valid and invoice raised is valid.
> > > As further checked in our system, you agreed for the 30 days trial period and you
were informed that you can cancel anytime within that time frame. Since
no cancellation request was made, the system automatically renewed the
service and locking it to 12 months contract term.
> > > If you have to dispute the invoice, please email our Complaints Department at firstname.lastname@example.org.
> > If you have any further questions do not hesitate to reply to this e-mail or contact us during office hours by phone at
1-877-300-8316 from 9am-5pm EST, Monday through Friday.
> > > Sincerely
> > > Mechel Labajo
> > > Billing Department
> > > 1&1 Internet Inc.
> > > > WE WILL NOT BE PAYING THIS WE HAVE CANCELLED THE SERVICE STOP BILLING ME.
> > > I never agreed to pay more then $5.00 a month period and I have called in and made attempts to cancel the service.
> > > I am an internet marketing company remove this bill now or expect some real bad press because I am now seriously offended by the way you do business lack of support and ability to cancel I am not locked into a contract with you and
continuing to say I owe you money will result in bad PR like you have never experienced before.
> > > >
> > > > period starting: 04/18/2013
> > > > Invoice Summary (1&1 MyWebsite - Plus Package)
> > > > Item No. Service Charges Usage Total
> > > > 1 22173 Basic Fee $19.99 a month 3 mo. $ 59.97
> > > > 04/18/2013-07/18/2013 s432556614.initial-website.com
> > > > Total amount due $ 59.97
> > > > The total amount due will be charged to your credit card. Thank you.
> > > > 1&1 Internet Inc. - Citibank, N.A. - Account #: 5 - ABA #: 029 - Swift code: CITIUS33
> > > >
Invoice Date: 04/19/2013
> > > > Customer ID: 189
> > > > Contract ID : 41====1
> > > > Invoice No. : 20200
> > > >
This report was posted on Ripoff Report on 04/22/2013 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet-Inc/Chesterbrook-Pennsylvania-19067/11-Internet-Inc-1and1com-Non-performance-This-company-did-not-perform-and-did-not-let-1045306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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