- Report: #990377
Report - Rebuttal - Arbitrate
Complaint Review: 1&1 Internet, Inc.
1&1 Internet, Inc.701 Lee Road, Suite 300 Chesterbrook, Pennsylvania United States of America
1&1 Internet, Inc. Unauthorized charge for a website service I did NOT agree to... Theft! Chesterbrook, Pennsylvania
Furthermore I called billing at 877-300-8316 who referred me to someone at 866-258-5616 who let me know there was no way to resolve this situation over the phone!?!?!!? This is a terrible business practice of resolving billing issues. They have a system to give people the runaround and make it impossible to resolve. I've emailed the complaints department three times with a boiler plate response that I'm under contract when I never agreed to anything.
First time emailing complaints I got a response from Caitlin H. (no last name?!!?!). The next email was from John Keefer. I asked for their phone numbers, but got nothing. The last response came from Caitlin H. again?!!? Absolute runaround. I filed with the BBB 1/2/2012.
This report was posted on Ripoff Report on 01/03/2013 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet-Inc/Chesterbrook-Pennsylvania-19087/11-Internet-Inc-Unauthorized-charge-for-a-website-service-I-did-NOT-agree-to-Theft-990377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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