• Report: #990377

Complaint Review: 1&1 Internet, Inc.

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  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: paulpatriots — Antioch California United States of America
1&1 Internet, Inc.
701 Lee Road, Suite 300 Chesterbrook, Pennsylvania United States of America

1&1 Internet, Inc. Unauthorized charge for a website service I did NOT agree to... Theft! Chesterbrook, Pennsylvania

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I was charged $59.97 from my paypal account on 12/24/2012. I never authorized the 1&1 Website - Plus Package that they stated I signed up for. I asked for a refund of my money immediately. The only thing I remember is receiving a sales call months ago with some free trial promotion that I did NOT accept.  I believe this was done fraudulently the matter should be corrected the people responsible should be reprimanded.

Furthermore I called billing at 877-300-8316 who referred me to someone at 866-258-5616 who let me know there was no way to resolve this situation over the phone!?!?!!? This is a terrible business practice of resolving billing issues.  They have a system to give people the runaround and make it impossible to resolve.  I've emailed the complaints department three times with a boiler plate response that I'm under contract when I never agreed to anything.

First time emailing complaints I got a  response from Caitlin H. (no last name?!!?!).  The next email was from John Keefer.  I asked for their phone numbers, but got nothing.  The last response came from Caitlin H. again?!!?  Absolute runaround.  I filed with the BBB 1/2/2012. 

This report was posted on Ripoff Report on 01/03/2013 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet-Inc/Chesterbrook-Pennsylvania-19087/11-Internet-Inc-Unauthorized-charge-for-a-website-service-I-did-NOT-agree-to-Theft-990377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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