- Report: #953869
Report - Rebuttal - Arbitrate
Complaint Review: 1&1 Internet
1&1 Internet701 Lee Road, Ste 300, Chesterbrook, PA Chesterbrook, Pennsylvania United States of America
1&1 Internet 1and1.com They never serviced my account, but only after I had been with them did they want to converse about billing. Chesterbrook, Pennsylvania
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That is when they realized that I needed their attention. Then they ask for payment, and I told them they didn't do their job, so I 'fired' them. You know, I have worked with a lot of companies on-line who have been more than fair with me concerning their services, but this company has been extremely un- cordial in its demeanor with me.
I even sent them the last payment of $14.95 so as to avert the $18.95 sur-charge, and they acted like they didn't receive it. They then contacted a credit bureau to collect payments from me. They don't realize that I know the law(s), and sending unsubstantiated requests through the U.S. Mail can be illegal and punishable by law.
This company is a pathetic representation of what on-line service should be. I will complain to the FCC and Federal Trade Commission about their tactics. My suggestion is not to use them for anything!
This report was posted on Ripoff Report on 10/11/2012 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet/Chesterbrook-Pennsylvania-19087/11-Internet-1and1com-They-never-serviced-my-account-but-only-after-I-had-been-with-them-953869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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