• Report: #953869

Complaint Review: 1&1 Internet

  • Submitted: Thu, October 11, 2012
  • Updated: Thu, October 11, 2012

  • Reported By: David — Madison Alabama United States of America
1&1 Internet
701 Lee Road, Ste 300, Chesterbrook, PA Chesterbrook, Pennsylvania United States of America

1&1 Internet 1and1.com They never serviced my account, but only after I had been with them did they want to converse about billing. Chesterbrook, Pennsylvania

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1&1 Internet seemed like a pretty neat company until I realized that they could care less that I wanted to interface with them about my website.  It seems like they were in a distant land  far, far away when I wanted some communication with them.  I hesitated to send them my last payment because they did not service my account.    

That is when they realized that I needed their attention.  Then they ask for payment, and I told them they didn't do their job, so I 'fired' them.  You know, I have worked with a lot of companies on-line who have been more than fair with me concerning their services, but this company has been extremely un- cordial in its demeanor with me.

I even sent them the last payment of $14.95 so as to avert the $18.95 sur-charge, and they acted like they didn't receive it.  They then contacted a credit bureau to collect payments from me.  They don't realize that I know the law(s), and sending unsubstantiated requests through the U.S. Mail can be illegal and punishable by law.

This company is a pathetic representation of what on-line service should be.  I will complain to the FCC and Federal Trade Commission about their tactics.  My suggestion is not to use them for anything!

     

This report was posted on Ripoff Report on 10/11/2012 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/11-Internet/Chesterbrook-Pennsylvania-19087/11-Internet-1and1com-They-never-serviced-my-account-but-only-after-I-had-been-with-them-953869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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