- Report: #447329
Report - Rebuttal - Arbitrate
Complaint Review: 1800 LOAN MART
1800 LOAN MART15821 Ventura Blvd Suite 185, Encino, California 91436 Nationwide United States of America
1800LoanMart REVIEW: 1800LoanMart clients can feel safe, confident & secure when doing business with 1800LoanMart. 1800-LoanMarts 100% commitment to customer service goes to its core business practices, and is one of the reasons why it is the largest car title loan company in California. 1-800-LoanMart 100% Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when looking for a car title loan
*UPDATE: 1800LoanMart is recognized by Rip-off Report as a Verified Safe business.
*Author of original report: 1800 Loan Mart - LOAN SHARKS
*UPDATE Employee: All Details are on the Contract
SPECIAL UPDATE: May 22 2012: 1800LoanMart improved their business practices over the years to better serve their customers and remains committed to increased customer satisfaction. To show their dedication, 1800 LoanMart is truly committed to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly. As we all know, complaints will happen no matter how hard a company tries.
As time has passed since they became a member, 1800 LoanMart has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction and tries to go beyond good customer service to help their clients Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding.
The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please, always be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.
Ripoff Reports review of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.
Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== 1800 LOAN MART, 800 Loan Mart, Auto Title Loans LOAN SHARKS Encino California
BEWARE of this lending source. I applied for a loan with 1800 Loan Mart. Upon applying for the loan I became hesitant and did not forward them the requested information to get qualified. After a few days kept receiving phone calls and emails from Monica in the loan processing department pressuring me to forward her the documents to get my loan approved. After obtaining the loan I later discovered the interest rate was 93% plus other fees which means I'm paying back close to $7K on a $2,600 loan.
On the day I received the money orders for the loan, I called their corporate office to inquire about early payoff penalities. First off, they are very cagey when it comes to giving out concrete information. Also if you call for a payoff you must to pay the loan off before 2:00pm on the day that you call for the pay off amount. The gentleman told me as long as I pay it off within the first month I only had to pay a $96 processing fee. A few months later I discovered the payoff had increased tremendously. The fees for daily interest make it difficult to pay down on the loan if the loan is paid over a period of the terms of their contact. BEWARE BEWARE BEWARE. This was by far the most disheartening situation I've ever placed myself in but I was desperate. Maybe one day I can pay it off and get these folks off my back because Mr. E. Valencia and Oscar are over the top rude, demeaning and will harass you once you obtain a loan from these sharks. I wrote a letter asking them to stop the harassing phone calls. That did not work, they still continued with the harassing phone calls.
Something must be done because the interest rate alone is highway robbery and CRIMINAL!!!!
Last monthy, I got behind on March loan note which is $218. So, a few weeks later when I was able to pay the note I paid them $230. The April note was due on the 25th, I paid it via money gram on the 26th. When I went on 800 Loan Mart's website they had be owing an additional $216. for late fees from the March loan note.
I feel like an idiot for not following my first mind. When I applied for the loan I wanted to pay it off quickly but wasn't able to and then got laid off from my job 4 mos later. Whenever I've been late on a payment, the harassing phone calls to me my references and former employer start. Eventhough I told them I was no longer working for the company, they told me they were going to repo my car when they saw it, they were threatening to call my references until I paid the loan current. Next, I switched insurance companies and the insurance division based out in Arizona called me demanding paperwork on-the-spot regarding my insurance coverage. I have full coverage on my car.
My prayer is for a class action attorney will pursue a case against this company and that financial lending institution along with the government will shut them down.
Moe Inland Empire, California
This report was posted on Ripoff Report on 04/28/2009 11:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800-LOAN-MART/nationwide/1800LoanMart-REVIEW-1800LoanMart-clients-can-feel-safe-confident-secure-when-doing-bus-447329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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