• Report: #1045615

Complaint Review: 1800-heaters

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: hr****980 — West Neyork
1800-heaters
2 GOURMET LN Internet United States of America

1800-heaters Paid for a service in my home came and took my check and did not perform the full service, Internet

*REBUTTAL Owner of company: Reality check

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They Came to my home and where suppose to perform a service for my hot water heater. The gentlman that came did a service and did not complete the service. Never got hot water then the gentleman was suppose to come back and never returned to perform the service.

This report was posted on Ripoff Report on 04/23/2013 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800-heaters/internet/1800-heaters-Paid-for-a-service-in-my-home-came-and-took-my-check-and-did-not-perform-the-1045615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Reality check

AUTHOR: 1800 Heaters - (USA)

The customer called and requested a service call to diagnose her failed water heater. The heater was diagnosed, parts ordered and we collected $125 as quoted for the first visit.

Second visit was scheduled and  we returned upon the part arriving at the home. Upon arrival, we were sent away by a male who answered the door.

 Recorded phone calls were made to figure out what the situation was. No return calls. We then received the customer’s check back as cancelled. Not sure how this customer sees this as a rip off. The reality is this customer committed a crime, theft of services followed by defamation. Upon contacting the customer, she expressed that she was unaware of this report.

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