• Report: #1099333

Complaint Review: 1800LoanMart – 1800 Loan Mart | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. 100% commitment to customer service goes to its core business practices, and is one of the reasons why it is the largest car title loan company in California.

  • Submitted: Thu, November 14, 2013
  • Updated: Tue, December 10, 2013

  • Reported By: Travis — Palo Alto California
1800 Loan Mart
15821 Ventura Blvd, Suite 280 Encino, California USA

1800LoanMart REVIEW: 1800LoanMart clients can feel safe, confident & secure when doing business with 1800LoanMart. 1800-LoanMarts 100% commitment to customer service goes to its core business practices, and is one of the reasons why it is the largest car title loan company in California. 1-800-LoanMart 100% Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when looking for a car title loan


*UPDATE: 1800LoanMart is recognized by Rip-off Report as a Verified Safe business.

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Rip-off Report REVIEW:

Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.

Ripoff Reports review of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.

One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.


1800LoanMart is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.

Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.

In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

1800 Loan Mart Cora in Collections Nasty, Idignant, Disrepectful, Condescending Encino California

At first 1800 Loan Mart was very polite. I missed one payment and became the scum of the earth to them.

When I was on the phone with them the collections lady Cora became VERY agitated that I overheard her phone conversation. When I told her I had overheard the conversation she told me I was talking down to her and wouldn't let me say anything.

She wanted to start repo proeceedings after ONE missed payment.

Then she told me to 'call back when I calmed down'. I should be shot for falling for this even though I had missed a payment.

NO OTHER lender starts collection activity after a missed payment. NO ONE.


This report was posted on Ripoff Report on 11/14/2013 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800-Loan-Mart/Encino-California-91436-/1800-Loan-Mart-Cora-in-Collections-Nasty-Idignant-Disrepectful-Condescending-Encino-C-1099333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You can try

AUTHOR: Robert - ()

You can try to convince yourself that they are wrong..but it doesn't make it so.

You stated that no creditor starts collection activities after 1 missed payment..you specifically emphisized "NO ONE".  The only way you can legitimatly make this statement is if YOU from personal experience have stiffed creditors in the past and they did not start collection activtivies after 1 payment.  So were you just making that statement up to try and make your "ripoff" sound better or is this from personal experience?   In addition to that if it is from personal experience you never answered the question as to how many payments must a creditor wait before they start to attempt to collect on the missing payments?

As for your credit, you are with a SUB-PRIME lender that provides High-Interest title loan.  Their are really only two reasons you would be with them.  You are just plain stupid, or you have a poor credit history and can not get credit through more regular sources(even some of the worst CC's have better terms than a title loan).  If it is the former well can't do much about that.  But if it is the later, it is that poor history that means that you have had a history of stiffing creditors as such no "regular" creditor is willing to take a risk on you anymore.  As a result you ended up with a Sub-Prime lender who yes is going to keep a much tighter reign on you to make sure that they get their money back. 

Just remember that YOU agreed to the terms, and I can guarantee you that there was nothing in the terms that said you could make the payments on your schedule.  If you didn't like these terms then you have every opportunity to walk away.

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#2 Author of original report

Yeah Right

AUTHOR: Travis - ()

You weren't there I was!1 So don't come at me when your lack of knowledge and judgement. I was TWO days late with a payment and for YOUR information I don't stiff creditors. So before you play keyboard gangster you need to make sure YOU have all your ducks in a row.  Be gone!!

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#3 Consumer Comment

You must be an expert then...

AUTHOR: Robert - ()

 NO OTHER lender starts collection activity after a missed payment. NO ONE.

- You must be speaking from personal experience.  So tell us how many payments have your other creditors let you stiff them on before they start collection activitites?  2 Payments?  3 Payments?  Or do they just ignore you knowing that someday in the near or distant future you may grace them with at least a partial payment of the money you borrowed.

You see this obvious vast experience you have with stiffing creditors is exactly why you ended up getting a sub-prime title loan.  Because no other creditor is willing to take a chance on you because you have not proven you have even the remotest capability of handling credit.

But if you think they are bad for just threating reposession for a missed payment.  Wait until you go to the next lender who not only threatens but follows through.  Or you may get lucky.  You may find a creditor who won't reposess your vehicle, they will just disable the starter after you have become 3 days late and then keep it disabled until you pay.

 

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