A TRUE, TRAGIC AND PROVEN STORY.
On December 24 2012, a Mother Virginia Florist and Gifts, located at 5201 Georgia Avenue in Washington D.C., was contracted through 1-800-Flowers.com to deliver an order scheduled for me to receive it here in my Office on that date.
The order came to approximately $89.00 and some change, and consisted of flowers and candy from a relative.
Initially, I knew nothing about the delivery, and only found out when the relative that sent it realized that I had not called her and exclaimed about the gift, and wanted to know why. After getting the tracking information from her and the name and number of the Vendor, I called them, and was told that they had tried to deliver on the given date, but that they had a bad number. They stated that their next delivery date would be December 26 which would put the delivery three days behind. [continued below]....
..... However, December 26th came, and so did December 27th. No delivery.
I then called to inquire again, and was given neither explanation nor solution for the delay so I asked that the money be returned to the card of the Sender.
The Vendor offered no apologies, but went off on a tangent instead, screaming on the phone about how their company policy says that they do not have to give back money that they had debited off a Credit Card, but provided no merchandise for. I disconnected the call during the screaming, and called 1-800-flowers.com, when it was revealed to me by this same relative that this was in fact, who she had placed her order with. I also left a small, sensible complaint in the Contact US Form box for Mother Virginia Florists and gifts.
I then spoke to a representative at 1-800-flowers.coms Management Office (Curtis M.) shortly afterwards, who not only assured me that he would be placing the funds back on the Credit Card, but would authorize a Complimentary Guest Basket to make up for the Non-Delivery. I was satisfied with the outcome of that conversation and left it alone, thinking that it was over, except it was not - Because two days later on Sunday morning, I checked my emails before leaving out for Sunday Morning Church Service, only to find a Racially Caustic, Bullying email from someone representing Mother Virginia Flowers, representative/contractor of 1-800-Flowers.com, by the name of Riccardo.
Here is what the email read:
From: Riccardo firstname.lastname@example.org
To: "CJ BROOKS, ESQ." email@example.com
Sent: Saturday, December 29, 2012 8:43 PM
Subject: Re: Mother Virginia Flowers & Gifts - Contact Us form
Dear Miss Jackass (as you have so correctly signed)
After reading your letter, and obviously concluding you have the IQ of a chicken. We feel compeled to reply in the same demeanor you have addressed us.
In order to facilitate your, lower class, macaque intellect, characteristic of your sub-species to comprehend.
YOU CAN GO EAT S**T!!
Or eat and do whatever you like. So, please go ahead with your court litigation and your defamation and harassement campaign against us.
Be prepared to prove we have a breach of contract. We will be elated to witness what a mongoloid idiocy of a case you have to present.
Whatever your simian, primate, mind can conjecture, we will be ready to legally retaliate, the law works quid pro quo.
You will be making a fool of yourself and sufficing only evidence what a true CATEGORY 5 MORON you are.
Have a nice day,
The only difference between your: Ugly, hideous, pestilent, welfare-parasitic kind and CANCER is, at least, cancer EVOLVES!!!
The original of Riccardos email is being retained in our files, and copies of it were sent to the Vice President and CEO of 1-800-Flowers.com (Christopher G.McCann), along with the Vice President of Customer Service of 1-800-Flowers.com (Bibi Brown), who assured me initially that she would make things right in lieu of this attack. I kept the automatic recorded calls that she made to my office and her one email, where her tune changed to trying to blame this entire incident on me.
While taking a second look at the Delivery Label on the Complimentary Package that was received at the same address that the initial Florist would have had to come to deliver, I realized that 1-800-flowers.com made the error of placing the telephone number for the Sender there and not my phone number, so that
they could called me as the Recipient. This is pertinent information that should have been taken from the Sender during the placing of the order. This is why the Vendor could not reach me. There was no excuse for the non delivery.
Still, this did not give their employee, Mother Virginia Flowers and Gifts the right to go off and attack me, all because they had failed to make that money, in not being able to complete the order.
Neither the Vice President nor C.E.O. Christopher G. McCann, nor his Vice President of Customer Service, Bibi Brown, has done anything along the lines of restitution for the God Awful, Vile, Racist, Bullying email that we received, which was no doubt sent in frustration, all because of the incompetence of 1-800-Flowers.com. Ms. Brown told me to give her a day to investigate this situation, and that she would make things right. She didnt even have the balls to pick up the phone and call me. Instead, she focused on the bad phone number that they had which was their fault. She never addressed the attack. She clearly left that to me, which was a really bad move on her behalf, because every day that I am left angered by this, will be another Hotel, Funeral Home, and more that gets this story in their hands.
Ms. Brooks, I am so sorry that you encountered such poor service and was subjected to such bad behavior from this florist. Again, my sincere apologies for the poor service you received and for the poor conduct displayed by this local florist.
VP Customer Experience | 1-800-FLOWERS.COM
Phone: 516.237.4960 | Home Office: 407.482.0040
One Old Country Road | Suite 500 | Carle Place, NY 11514
I am hereby filing suit against them for One Million Dollars ($1,000,000.00) for all problems caused by such incompetence. Because of their own incompetence, I became a Victim instead of a Customer who was simply supposed to receive Flowers and Candy for Christmas, from a relative. Hard-Copies are all documents, and a recording of all calls will be presented to the judge, and displayed on my Child Advocacy website.
Please view the story on our website for the FULL EFFECT. You will hear everything, and read everything as well. This story is guaranteed to Blow Your Mind. http://www.cj-brooks.com/uncompromisedvi.htm
The recording of the Vice President of Customer Service apologizing up a storm is on this page. This story is being sent to every single entity that services, is employed by, has ever been employed in the past by, has ever been contracted by, ever heard of, and that would ever think of using 1-800-Flowers.com for anything. This will continue until every walking, talking, breathing soul knows of this action by this man and his company, against a Handicapped woman, until I am satisfied that they have compensated me for all of this.
So you have to wonder - what will your next "Communication" from 1-800-Flowers.com or even one of their "Contracted Florists" contain, the next time you order anything from them, you don't receive the order, and
they don't want to return YOUR money basically "stolen"?