• Report: #123506

Complaint Review: 1800Vending - Michael Burnett

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  • Submitted: Sat, December 18, 2004
  • Updated: Tue, August 13, 2013

  • Reported By:New York New York
1800Vending - Michael Burnett
347 North 300 West #201 Kaysville, Utah United States of America

CONFIRMED SAFE 1800Vending pledges to resolve any complaints. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Investors can feel confident & secure when doing business with 1-800-Vending. 1.800.Vending employs full-time coaching department to ensure Distributor's success. Excellent investment for entrepreneurs looking for a solid home-based business.


*UPDATE ..RipOff Report REVIEW: 1800vending commitment to the success of their clients. Verified by Ripoff Report Corporate Advocacy Program. The program that benefits the consumer, assures them of complete satisfaction & confidence when doing business with a member business. Kaysville, Utah

*Consumer Comment: The are not the only ones out there!

*Consumer Comment: no kidding!!

*Consumer Suggestion: 1800 Rip - Off money maker

*Consumer Comment: Accuracy

*Consumer Suggestion: Vending

*Consumer Comment: This is not an "alleged" charge

*Consumer Comment: This is not an "alleged" charge

*Consumer Comment: This is not an "alleged" charge

*Consumer Comment: About whats being alleged

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SPECIAL UPDATE: August 13 2013: 1800Vending remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 1800Vending is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, 1800Vending has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, 1800Vending has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800Vending remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 1800Vending is Rip-off Report Verified

Ripoff Report REVIEW:

EDitor's UPDATE: Positive Rating and Recognition has been given to 1.800.VENDING for its Commitment to Excellence in customer service.

RipOff Report's review of 1-800-VENDING uncovers an ongoing commitment to total client satisfaction. This means that distributors can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns; more importantly, executives at 1800VENDING are concerned with the immediate & long-term success of their distributors and, 1.800.VENDING is listening carefully to the feedback its distributors give. After all, when becoming creative to make things better, making changes to improve the business isn't always easy, but well worth the effort that's required for constant improvement.

One top executive of the company stated to Ripoff Report that, 1.800.VENDING's corporate philosophy is based on the premise that 1.800.VENDING will continually seek improvement in every aspect in every department of the company. From the first phone call to the information gathering & due diligence process to the initial investment, start-up & expansion stages, we are committed to excellence. Because we listen to our distributors and because we listen to our employees, we know what needs to get done to ensure the success of our distributors.

Ripoff Report has confirmed that 1.800.VENDING employs a seasoned, full-time coaching/support staff to do nothing but help their distributors succeed. Couple this with the company's Technical Service Department, On-line Support Center & the vending industry's most comprehensive route management software and you have a training & support program that no other vending company comes close to offering. Perhaps this is the reason why 1.800.VENDING has never had a single complaint with any governmental agency. This is remarkable considering the company has been in business for 10 years and has put thousands of people into their own vending business in the United States & Canada.

It is our opinion that investors can feel confident in the fact that 1.800.VENDING has worked with thousands of distributors in the United States and Canada. They are a company who is innovative in their field and has successfully helped thousands of people from all walks of life in starting their own business.

Rip-off Report has discovered that the handful of reports posted against 1.800.VENDING were all from the same person who was indeed a jealous competitor attempting to slander their good name by filing the bogus reports. Some reports make mention of a regulatory settlement back several years ago with a different company that sold a completely different product line. It was believed by government regulators that this company fell under the classification of a franchise. The owners never operated it as a franchise and disagreed with this opinion. However, they complied with the requirements and paid the required fine without any court findings of wrongdoing or admission of a law violation. Note: On April 6, 2006, government regulators publicly announced their proposal that business opportunity companies would no longer fall under the requirements of this franchise rule due to the burden imposed on business opportunity sellers.

In summary, after our review, which included discussions with 1.800.VENDING Senior Management, Ripoff Report is convinced that the company has been and is committed to quality delivery of its products and services resulting in total & complete client satisfaction.

Read more about 1-800-VENDING Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

//

1800Vending - Michael Burnett - Turnkey - Turnkey Vending ripoff Kaysville Utah

Turnkey Vending, Inc., headquartered in Kaysville, Utah, MICHAEL BURNETT, and JEFFREY MARSH have agreed to settle Federal Trade Commission charges that they failed to provide the pre-sale disclosure documents required by the FTC's Franchise Rule to prospective purchasers of their various vending machine business opportunities. The settlement requires the defendants to pay a $22,000 civil penalty, requires them to comply with the Franchise Rule, and prohibits them from making misrepresentations when marketing business ventures.

In June 2002, the Department of Justice (DOJ) filed a complaint against the defendants on behalf of the FTC as part of Project Busted Opportunity,a law enforcement sweep targeting fraudulent business opportunities, alleging that the defendants violated the FTC's Franchise Rule. According to the FTC, Turnkey Vending sold various vending machine business opportunities including tabletop coin shooter machines. The package price included the machines, locating company phone numbers and contact names, Lifetime Personal Coaching, and warranties on the machines.

The defendants allegedly placed ads in various business opportunity magazines stating a Money Making Machine with Prime Locations and Professional Locators. The ads stated that the machines were easy to place and led to instant money. The complaint alleged that the defendants failed to provide prospective franchisees with a complete and accurate basic disclosure document and made earnings claims without having a reasonable basis for the claims.

The settlement announced today prohibits the defendants from misrepresenting:

the income, profit, or sales volume that a purchaser is likely to achieve, or actually achieved by prior purchasers; the length of time that it is likely to take a purchaser to recoup the entire purchase price; the independence or authenticity of any third party references; the amount of competition within, or a purchaser's territorial rights to, any geographic territory; the availability or existence of profitable locations in a purchaser's geographic area; and the terms and conditions of any refunds or guarantees of profitability that relate to any location service or company to which the defendants refer purchasers. In addition, the settlement prohibits the defendants from violating the Franchise Rule and from selling their customer lists.

Finally, the settlement contains various recordkeeping provisions to assist the FTC in monitoring the defendants' compliance with the final order. Consumers looking for more information about the Commission's efforts to combat telemarketing fraud can find information at: 1. http://www.ftc.gov/bcp/conline/edcams/telemarkfraudenforcement/index.html

The Commission vote referring the matter to the Department of Justice for filing was 5-0. The stipulated judgment and order for permanent injunction was filed by the Department of Justice at the request of the FTC in the U.S. District Court, District of Utah, Northern Division, and requires the court's approval.

NOTE: This stipulated judgment and order is for settlement purposes only and does not constitute an admission by the defendant of a law violation. Stipulated judgments and orders have the force of law when signed by the judge.

Copies of the stipulated judgment and order, as well as other documents relating to Operation Busted Opportunity are available from the FTC's Web site at http://www.ftc.gov and also from the FTC's Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint, or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at http://www.ftc.gov. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

MEDIA CONTACT:

Brenda Mack, Office of Public Affairs 202-326-2182

STAFF CONTACT:

Daniel Salsburg or James Kohm Bureau of Consumer Protection 202-326-3402 or 202-326-2640

(FTC Matter No. X020081) (Civil Action No. CV-1:02-cv-75-ST)

Tyler New York, New York
U.S.A.


This report was posted on Ripoff Report on 12/18/2004 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800Vending-Michael-Burnett/Kaysville-Utah-84037/CONFIRMED-SAFE-1800Vending-pledges-to-resolve-any-complaints-Commitment-to-Ripoff-Report-123506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

The are not the only ones out there!

AUTHOR: David - (U.S.A.)

Crackdown Includes More Than 100 Law Enforcement Actions



The Federal Trade Commission today announced Project FAL$E HOPE$, a federal and state law enforcement sweep targeting bogus business opportunities and work-at-home scams. The crackdown includes more than 100 law enforcement actions by the FTC, the Department of Justice, the United States Postal Inspection Service, and law enforcement agencies in 11 states. In four of the new FTC cases alone, consumers have lost more than $30 million.



Bogus business opportunities trample on Americans' dreams of financial independence, said FTC Chairman Deborah Platt Majoras. If a business opportunity promises no risk, little effort, and big profits, it almost certainly is a scam. These scams offer only a money pit, where no matter how much time and money is invested, consumers never achieve the riches and financial freedom promised.



Lifestyle Vending These vending machines dispensed loose candy or sodas and snacks, and required a minimum investment of $5,495. Lifestyle Vending offered a lifetime warranty on the machines and claimed the recommended location service would relocate any machines for two years at the purchaser's request. The complaint charged they failed to provide a basic disclosure document and made earnings claims without providing the required earnings claim document.
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#2 Consumer Comment

no kidding!!

AUTHOR: Tyler - (U.S.A.)

Sorry to hear you too were taken by this group. I only wish more people researched this company's owners' history before they bought. They truly are a company that could care less about their consumer. If anyone is reading this for the first time I'm, again, cutting and pasting the report from the FTC settlement about these guys. It takes a lot of violations and complaints for the FTC to investigate and get involved with a company:



Turnkey Vending, Inc., headquartered in Kaysville, Utah, MICHAEL BURNETT, and JEFFREY MARSH have agreed to settle Federal Trade Commission charges that they failed to provide the pre-sale disclosure documents required by the FTC's Franchise Rule to prospective purchasers of their various vending machine business opportunities. The settlement requires the defendants to pay a $22,000 civil penalty, requires them to comply with the Franchise Rule, and prohibits them from making misrepresentations when marketing business ventures.



In June 2002, the Department of Justice (DOJ) filed a complaint against the defendants on behalf of the FTC as part of Project Busted Opportunity,a law enforcement sweep targeting fraudulent business opportunities, alleging that the defendants violated the FTC's Franchise Rule. According to the FTC, Turnkey Vending sold various vending machine business opportunities including tabletop coin shooter machines. The package price included the machines, locating company phone numbers and contact names, Lifetime Personal Coaching, and warranties on the machines.



The defendants allegedly placed ads in various business opportunity magazines stating a Money Making Machine with Prime Locations and Professional Locators. The ads stated that the machines were easy to place and led to instant money. The complaint alleged that the defendants failed to provide prospective franchisees with a complete and accurate basic disclosure document and made earnings claims without having a reasonable basis for the claims.



The settlement announced today prohibits the defendants from misrepresenting:



the income, profit, or sales volume that a purchaser is likely to achieve, or actually achieved by prior purchasers;

the length of time that it is likely to take a purchaser to recoup the entire purchase price;

the independence or authenticity of any third party references;

the amount of competition within, or a purchaser's territorial rights to, any geographic territory;

the availability or existence of profitable locations in a purchaser's geographic area; and

the terms and conditions of any refunds or guarantees of profitability that relate to any location service or company to which the defendants refer purchasers.

In addition, the settlement prohibits the defendants from violating the Franchise Rule and from selling their customer lists.



Finally, the settlement contains various recordkeeping provisions to assist the FTC in monitoring the defendants' compliance with the final order.

Consumers looking for more information about the Commission's efforts to combat telemarketing fraud can find information at: 1. ftc.gov/bcp/conline/edcams/

telemarkfraudenforcement/index.html



The Commission vote referring the matter to the Department of Justice for filing was 5-0. The stipulated judgment and order for permanent injunction was filed by the Department of Justice at the request of the FTC in the U.S. District Court, District of Utah, Northern Division, and requires the court's approval.



NOTE: This stipulated judgment and order is for settlement purposes only and does not constitute an admission by the defendant of a law violation. Stipulated judgments and orders have the force of law when signed by the judge.



Copies of the stipulated judgment and order, as well as other documents relating to Operation Busted Opportunity are available from the FTC's Web site at ftc.gov and also from the FTC's Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint, or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at ftc.gov. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.



MEDIA CONTACT:



Brenda Mack,

Office of Public Affairs

202-326-2182



STAFF CONTACT:



Daniel Salsburg or James Kohm

Bureau of Consumer Protection

202-326-3402 or 202-326-2640



(FTC Matter No. X020081)

(Civil Action No. CV-1:02-cv-75-ST)
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#3 Consumer Suggestion

1800 Rip - Off money maker

AUTHOR: Daniel - (U.S.A.)

Yes I have a solution on how to resolve or avoid this Rip-off of 1800 vending, is not ever buying nothing from them. I spent 11 thousand buying 30 $300 machines that now nobody give's me more than $50 each even that they are looking much new.



What they say in the web site is that you are going to make money selling candy with their machines, and is neader 15% real or true. The locations that they give me were completly bad, repited and plases with other same tipe and they never return to replase nothing, neader 1, neader all the returned!. They just did'nt wanted to do nothing, of course, they have your money, is all they care!! rip off, rip off, RIP OFF!!
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#4 Consumer Comment

Accuracy

AUTHOR: Tyler - (U.S.A.)

Steve,



As I mentioned previously, feel free to go to ftc.gov and type in "Turnkey" - the number one result will give you the background on the founders of 1800Vending. I'm not sure how much more accurate I can get.



As far as your other points, I'm glad things are working out for you and that you will make it "big time". I'm not sure where your eBay comment came from - I never brought that site up. Anyway, I know other people in the vending business who have done quite well. But, they joined up with companies who did not shut down and start up on a regular basis. Good luck.
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#5 Consumer Suggestion

Vending

AUTHOR: Steve - (U.S.A.)

To Tyler of New York:



I want to know if your accurate or not. I'm very satisfied with the business of the vending company.



The coaching staff is very good.



My father fell for a business that went south. And just to let you know I know different people.

I'm not posting too much. Your either an accurate posting or your just putting your two cents in. There are people that love the machines and yes the machines are warranty. Why should I go to ebay? I will make it big time.



It was my decision to get into this business so lets see what happens.
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#6 Consumer Comment

This is not an "alleged" charge

AUTHOR: Tyler - (U.S.A.)

I'm glad you're happy - just beware about having them cover your warranty (if they provided one). The owners of this company scammed hundreds of customers when they were Turnkey, then simply shut their offices, and started up under a different name. My sister was one of the victims of these guys and I attempted to help battle with her.



This is not alleged, you can visit the FTC website (ftc.gov and search for "turnkey" - it will be the #1 hit) and find this information. I literally "cut and pasted" it from their posted verdict.



If you read your disclosure carefully (assuming they provided a disclosure) they indicate their former name and the fact that 100% of their start-up money was provided by Turnkey. Do you not find it interesting that they go out of their way on their website to say otherwise?



They also talk about their zero complaint rate - well, if you changed your name and started a new company every year, you would probably have zero complaints, too. These guys are complete scum! I hope that they are around long enough to support you with parts or anything else you might need.
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#7 Consumer Comment

This is not an "alleged" charge

AUTHOR: Tyler - (U.S.A.)

I'm glad you're happy - just beware about having them cover your warranty (if they provided one). The owners of this company scammed hundreds of customers when they were Turnkey, then simply shut their offices, and started up under a different name. My sister was one of the victims of these guys and I attempted to help battle with her.



This is not alleged, you can visit the FTC website (ftc.gov and search for "turnkey" - it will be the #1 hit) and find this information. I literally "cut and pasted" it from their posted verdict.



If you read your disclosure carefully (assuming they provided a disclosure) they indicate their former name and the fact that 100% of their start-up money was provided by Turnkey. Do you not find it interesting that they go out of their way on their website to say otherwise?



They also talk about their zero complaint rate - well, if you changed your name and started a new company every year, you would probably have zero complaints, too. These guys are complete scum! I hope that they are around long enough to support you with parts or anything else you might need.
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#8 Consumer Comment

This is not an "alleged" charge

AUTHOR: Tyler - (U.S.A.)

I'm glad you're happy - just beware about having them cover your warranty (if they provided one). The owners of this company scammed hundreds of customers when they were Turnkey, then simply shut their offices, and started up under a different name. My sister was one of the victims of these guys and I attempted to help battle with her.



This is not alleged, you can visit the FTC website (ftc.gov and search for "turnkey" - it will be the #1 hit) and find this information. I literally "cut and pasted" it from their posted verdict.



If you read your disclosure carefully (assuming they provided a disclosure) they indicate their former name and the fact that 100% of their start-up money was provided by Turnkey. Do you not find it interesting that they go out of their way on their website to say otherwise?



They also talk about their zero complaint rate - well, if you changed your name and started a new company every year, you would probably have zero complaints, too. These guys are complete scum! I hope that they are around long enough to support you with parts or anything else you might need.
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#9 Consumer Comment

About whats being alleged

AUTHOR: Steve - (U.S.A.)

Let me take the time and say I'm satisfied as a distributor. Maybe I didn't look enough. I want to hope that 1800vending has nothing to do with anything on turnkey b/c I paid under $10k. I also looked up about placement and ADS isn't that well to my memory. I don't know if you have something on these guys but when my machines came it they're very great quality machines. The machines vend gumballs, toys, and of course candy and with interchangable heads look better than the picture.



My father was in a side business and that fell big time. About the charities I'm happy with that too. Placing the machines are sometimes tough but it does take time. I've been doing business for only 3 months and so far response I'm getting people are satisfied.



I'm in the Phila. area and like I said it takes time. Also city of Phila. requires a business privelege license and then the charity. So I'm cool.
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