shoulders
  • Report: #479480

Complaint Review: 1800flowers.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 13, 2009
  • Updated: Thu, August 13, 2009

  • Reported By: Ken — Lake Worth Florida USA
1800flowers.com
http://www.1800flowers.com Internet United States of America

1800flowers.com Placed an order with 1800Flowers.com Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My girlfriend lives 2 1/2 hours away from me. Her birthday was today and I was going to surprise her and show up at her work to take lunch. However I had issues at work so I couldnt get away.

I decided I would send her flowers. I got on 1800flowers.com's website and found what I wanted. But I wanted to call and speak to a live person to make sure that my order would get there before she left work at 5pm.

I spoke to a gentleman named Floyd on the phone and told him what I had picked out, gave him all the information and asked him if he was positive that it would be there by 5pm.

He told me definitely and asked for my credit card number. I asked again "are you positive it will be there on time? Today is her birthday".

Again he said yes. I gave my card number and once he gave me my confirmation number I begged him "please make sure this gets done".

At 4:45pm I get a phone call from 1800flowers telling me that they wont be delivering today. I was livid. Then the young kid that called me says "we will deliver them tomorrow". I told him "no you wont. I want you to cancel my order and issue me a refund".

He says "whats the big deal?" At this point I wanted to go through the phone at him. I told him "Just give me my money back".

He then tells me that it will take 3-5 days for me to get my money back. 3-5 days?!?

I told him I wanted to speak to a supervisor. He was unprofessional and didnt speak very good english. He put me on hold 4 times totaling about 20 minutes before a supervisor came on.

The supervisor could care less what I had to say. And when I said I was thoroughly disgusted with 1800flowers she said "oh well is there anything else I can do for you today?". She then offered me $20 off my next purchase with them for any inconvenience.

I will never give them my business again.

They were unprofessional, rude and didnt do what they agreed upon.

This report was posted on Ripoff Report on 08/13/2009 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800flowerscom/internet/1800flowerscom-Placed-an-order-with-1800Flowerscom-Internet-479480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on 1800flowers.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory