• Report: #1100909

Complaint Review: 180 Fusion TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. 180fusion created thousands of successful search engine marketing campaigns; managed millions of digital spend, helped clients increase sales driving qualified traffic in a profitable way. 180fusion Named #176 on Inc. 500 List of Fastest Growing Private Companies.

  • Submitted: Wed, November 20, 2013
  • Updated: Sat, November 22, 2014

  • Reported By: linsanjo — Port Charlotte Florida
180fusion
27702 Crown Valley Parkway, Suite D-4 221 Ladera Ranch, California USA

180fusion TRUSTED BUSINESS REVIEW: 180 Fusion clients feel safe, confident, & secure doing business with 180fusion. 180fusion considers client satisfaction as minimum standard; aims for client adoration through customer success. Dedication to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program benefiting consumers, ensuring complete satisfaction & confidence when doing business. Los Angeles, California; Draper, Utah.
*UPDATE: 180fusion recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE September 21 2016 : 180 Fusion remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 180 Fusion is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, 180 Fusion has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, 180 Fusion has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 180 Fusion remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 180 Fusion  is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor’s UPDATE: Positive rating and recognition has been given to 180fusion for its dedication to excellence in customer service.

Ripoff Report’s discussions with 180fusion reveal an ongoing focus by the company to total client satisfaction. This means clients can expect 180fusion to seek a mutually satisfactory resolution to any complaints or concerns. 180fusion listens carefully to client concerns and views them as a chance to learn from past mistakes and become more efficient as a company in its services and support.

This was evident during our interview with them. 180fusion employees expressed their passion for driving success to clients. After reviewing the steps they take to ensure that every client has the best opportunity for success, we are able to confidently recognize them as a Verified and Safe business. 180fusion offers solutions for enterprise level clients as well as for medium and small sized clients. Client teams at 180fusion are focused on optimal, positive customer results.

Additionally, we found their passion didn’t end at client success. They are also very interested in the wellbeing of both consumer and community. 180fusion Cares is a program they created to provide service, donations, and support for community projects, individuals in need, and non-profit organizations.

180fusion is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Micah Lauret during an on-site inspection held by a third party verification company with no biases toward 180fusion.

180fusion is a company specializing in assisting small to medium sized businesses with marketing, specifically internet marketing. Leads are acquired through affiliate partners, pay-per-click ads, etc. Any potential customers who have expressed interest in 180fusion’s services will be contacted by a representative of the company to discuss the sales process and services they offer. “The sales process has 3 components: opener, closer and consultant. We use the opener to get them excited about it, the consultant will analyze their products, and the closer will close the deal,” explains Micah Lauret, a representative of the company.

180FUSION CUSTOMER CARE & COMPLAINT RESOLUTION

At times, a customer may not feel satisfied with the services they’ve received. “One [complaint] that I can remember was a lady with a very niche market – dog vests for service animals. She signed up and was thinking she should see better results after a couple of weeks. The service she picked was slated to see slower results (3 – 6 months). We do have services (pay per click) that provide faster results, but they cost more,” Micah explains. This particular customer was offered one month free. Additionally representatives of 180fusion spoke with her on numerous occasions to come up with alternative ways to market her business outside of 180Fusion’s services. “We helped her contact local businesses and boutiques that would probably show better results. We ultimately gave her a refund,” explains Micah. Once this complaint was closed out, the customer was satisfied. 180fusion’s follow up procedure is focused on finding results for their customers, even if 180fusion can’t provide the desired results. “They expect us to help them with their business. It wouldn’t be great customer service to press them to use 180fusion’s services if there is truly nothing else we can do for them. When we have a solution, we contact them,” states Micah.

180fusion is listed on TOP SEO’s “Top 10” list every year. To further ensure their clients are receiving the best product and services possible, 180fusion is a certified Google partner and their CEO participates in Google’s GEO roundtable committee. 180fusion also employs the use of an EXPRESS team, whose sole responsibility is to respond to customers’ inquiries in no more than 4 hours, to ensure their customers always receive answers and solutions as quickly as possible. If a situation arises where a client does not feel satisfied with the product, the team at 180fusion focuses on doing everything they can to rectify the issue and keep the customer happy. “We try to educate them on the services and find out what the real problems are. We want them as customers and we know we can help - we sometimes just need a bit more education. But if it gets to a place where there is nothing else realistic [that can be done], we provide refunds,” Micah explains.



Since receiving complaints through Ripoff Report, 180fusion has revised their reporting structure to provide more timely reports and more mentoring education. “We also instituted our ‘Voice of the Customer’ program, which really delves into the needs of our customers,” Micah states. 180fusion has also implemented a new training system for all employees who need certain amounts of credits in order to support certain products. In response to the complaints posted to Ripoff Report, Micah states, “There is one ‘troll’ out there that we think we know who it is, but he isn’t an ex-customer. He’s a competitor who stirs up all sorts of garbage just to give us a bad name. Our results speak for themselves.”

Micah and the team at 180fusion recognize the value of working with Ripoff Report. 180fsuions supports the Corporate Advocacy Business Remediation and Customer Satisfaction Program and the platform it provides for businesses and clients to interact and resolve issues. “We love it – we want people to know we are legit and that we treat customers fairly. Excitement, excellence and adoration is how we want every customer to feel,” Micah states.

180FUSION / STATEMENTS FROM THE OWNER & MANAGERS

"180fusion is dedicated to their employees AND their customers. Excited & dedicated employees lead to excited and satisfied customers. We’ve put a lot of weight on our customer’s comments and will continue to make it easier for us to listen to the Voice of our Customers. By putting our employees and our customers first, 180fusion expects to surpass client satisfaction until our clients literally adore us.” ~ Steve Bulpitt, COO

A comment from 180fusion’s Director of Client Relations rang true, “As we strive for excellence, we need to remind ourselves that we’re not perfect. Only by admitting that there are opportunities for improvement are we able to continue to grow and build this business.

These comments show us that 180fusion is humbled and willing to receive feedback in order to confidently drive success for their clients.

STATED IMPROVEMENTS FROM 180FUSION

180fusion recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. They already created a program to ensure their clients are being heard. Whether through a phone call, email, or if posted online, 180fusion takes each comment seriously, ensuring those concerns are approached delicately and fairly. Additionally, 180fusion will continue to expand this program with their Voice of the Customer initiatives, allowing more feedback opportunities for clients. 180fusion is listening and works hard to ensure concerns are made right and improvements are in place to ensure a positive and successful consumer experience.















Overall, 180fusion strikes us as a real company consisting of real people who provide real service. Based on client reviews, they are very successful in driving customer goals. Additionally, their focus on excellence and customer adoration gives us confidence that they will do all they can to ensure a fair and reasonable solution to any issues that arise. We trust 180fusion and verify them as a safe company.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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180fusion 180Fusion - Beware! Will take your money and not Provide Acceptable Service - Hard to Cancel Ladera Ranch California

I signed up for a 3 month contract for PPC advertising with this company - 180fusion. I told them that when the 3 month period was done I would decide if I wanted to continue with them. Exactly at the end of my 3 month contract on 10/10/2013 I called the person I had conversed with and told him I no longer wanted to continue with their company. He said "No problem, I don't handle that dept. but I will send your request over to them." They called me and said they had already auto billed me for the 4th month anyway and refused to refund my money.

They told me I needed to let them know 5 days before my contract ended to cancel.... in fact In reality I let them know weeks before, because it took them a few weeks to get my account up and running....so in reality they did not run my PPC account for a full 3 months before they billed me for the 4th month and I DID cancel within the required time slot. This company is dragging their feet and keep beating around the bush and refuse to refund and use auto billing to catch you in their trap. Buyer beware of this sneaky company.

 I am not impressed with the results from their adword campaign. I was getting more hits and sales from my google shopping feed and my product listing ad than from their adword campaign. While in my analytics I looked at the matched search queries and noticed that I was having a 100% bounce rate and that some of the key words thery were using were really off.  For instance: therapy dog harness (there is no such thing) gogles for dog ( that is a misspelling) pet harness for diabled (no such thing and it is spelled disabled) Sparkle dog ID tags ( I don't even know what those are nor do I carry them ) Velcro patch therapy dog vest ( there is no such thing )
 
These are just a few keyword phrases that I found in the first few minutes of looking and the more I looked the more angry I got. 
 
The response I got from them when I cancled their services after my 3 month contract was up:
Though we received notification of termination after the automatic billing had already been processed  and we did stop work and stop the recurring billing after that point. Because we didn't finish a full month of service at your request, we would like to provide a 35% refund for the last month.
 
Providing a 35% refund is a ripoff. 180fusion had finished optimizing the first month and were just monitoring my account to see how it was doing. I CANCELED them on the first of the month so they did NOT provide any more services which would require payment. They stated themselves that they canceled work on my account when I called and canceled on the first of the month......so why do they state they will only reimburse me 35% instead of 100%. They did not do any work to my account to justify being paid 65% of the month. That is NOT a fair settlement of my account. Why should they get paid 65% payment of a month that they did not do any work for and were already canceled and they acknowledged the fact that they were canceled and had stopped all work. That is taking money for services not rendered.
 
Beware of using this company !!!

This report was posted on Ripoff Report on 11/20/2013 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/180fusion/Ladera-Ranch-California-92694/180fusion-180Fusion-Beware-Will-take-your-money-and-not-Provide-Acceptable-Service-Ha-1100909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 UPDATE Employee

Let's find a fair and amicable solution you can be happy with.

AUTHOR: 180Fusion Customer Care - ()

Hi linsanjo,

Thank you for relaying your situation here.  The description helps us understand the situation from your point of view.  It sounds like you are not satisfied with the resolution we came to with the help of the Better Business Bureau or the resolution with your credit card company.  Understanding you are still unsatisfied we would be happy to open this situation back up for resolution directly.  There seems to be remaining confusion around what keywords were actually being targeted and the cancellation policy found in your terms of service, which is driving the anger and frustration here.  Let’s work to understand exactly what service was provided and come to a fair and amicable solution that you can be happy with.  Please reach out to us at support@180fusion.com or 877-678-4180 x805.

Best Regards,

180fusion Customer Care

877-678-4180 x805

 

.180fusion.com/case-studies/

.180fusion.com/testimonials/

180fusion.com/company/press-release/

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