- Report: #1165052
Report - Rebuttal - Arbitrate
Complaint Review: 180 Fusion TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. 180fusion created thousands of successful search engine marketing campaigns; managed millions of digital spend, helped clients increase sales driving qualified traffic in a profitable way. 180fusion Named #176 on Inc. 500 List of Fastest Growing Private Companies.
180 Fusion TRUSTED BUSINESS REVIEW: 180fusion delivers excellence in online marketing service, Customer Adoration. 180 Fusion instituted ‘Voice of the Customer’ program, delving deeper into needs of customers Los Angeles, California; Draper, Utah
*UPDATE: 180fusion pledges dedication to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program benefiting consumers, ensuring complete satisfaction, confidence when doing business with a member business. 180fusion recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to 180fusion for its dedication to excellence in customer service.
Ripoff Report’s discussions with 180fusion reveal an ongoing focus by the company to total client satisfaction. This means clients can expect 180fusion to seek a mutually satisfactory resolution to any complaints or concerns. 180fusion listens carefully to client concerns and views them as a chance to learn from past mistakes and become more efficient as a company in its services and support.
This was evident during our interview with them. 180fusion employees expressed their passion for driving success to clients. After reviewing the steps they take to ensure that every client has the best opportunity for success, we are able to confidently recognize them as a Verified and Safe business. [continued below]....
Additionally, we found their passion didn’t end at client success. They are also very interested in the wellbeing of both consumer and community. 180fusion Cares is a program they created to provide service, donations, and support for community projects, individuals in need, and non-profit organizations.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Micah Lauret during an on-site inspection held by a third party verification company with no biases toward 180fusion.
180fusion is a company specializing in assisting small to medium sized businesses with marketing, specifically internet marketing. Leads are acquired through affiliate partners, pay-per-click ads, etc. Any potential customers who have expressed interest in 180fusion’s services will be contacted by a representative of the company to discuss the sales process and services they offer. “The sales process has 3 components: opener, closer and consultant. We use the opener to get them excited about it, the consultant will analyze their products, and the closer will close the deal,” explains Micah Lauret, a representative of the company.
180FUSION CUSTOMER CARE & COMPLAINT RESOLUTION
At times, a customer may not feel satisfied with the services they’ve received. “One [complaint] that I can remember was a lady with a very niche market – dog vests for service animals. She signed up and was thinking she should see better results after a couple of weeks. The service she picked was slated to see slower results (3 – 6 months). We do have services (pay per click) that provide faster results, but they cost more,” Micah explains. This particular customer was offered one month free. Additionally representatives of 180fusion spoke with her on numerous occasions to come up with alternative ways to market her business outside of 180Fusion’s services. “We helped her contact local businesses and boutiques that would probably show better results. We ultimately gave her a refund,” explains Micah. Once this complaint was closed out, the customer was satisfied. 180fusion’s follow up procedure is focused on finding results for their customers, even if 180fusion can’t provide the desired results. “They expect us to help them with their business. It wouldn’t be great customer service to press them to use 180fusion’s services if there is truly nothing else we can do for them. When we have a solution, we contact them,” states Micah.
180fusion is listed on TOP SEO’s “Top 10” list every year. To further ensure their clients are receiving the best product and services possible, 180fusion is a certified Google partner and their CEO participates in Google’s GEO roundtable committee. 180fusion also employs the use of an EXPRESS team, whose sole responsibility is to respond to customers’ inquiries in no more than 4 hours, to ensure their customers always receive answers and solutions as quickly as possible. If a situation arises where a client does not feel satisfied with the product, the team at 180fusion focuses on doing everything they can to rectify the issue and keep the customer happy. “We try to educate them on the services and find out what the real problems are. We want them as customers and we know we can help - we sometimes just need a bit more education. But if it gets to a place where there is nothing else realistic [that can be done], we provide refunds,” Micah explains.
Since receiving complaints through Ripoff Report, 180fusion has revised their reporting structure to provide more timely reports and more mentoring education. “We also instituted our ‘Voice of the Customer’ program, which really delves into the needs of our customers,” Micah states. 180fusion has also implemented a new training system for all employees who need certain amounts of credits in order to support certain products. In response to the complaints posted to Ripoff Report, Micah states, “There is one ‘troll’ out there that we think we know who it is, but he isn’t an ex-customer. He’s a competitor who stirs up all sorts of garbage just to give us a bad name. Our results speak for themselves.”
Micah and the team at 180fusion recognize the value of working with Ripoff Report. 180fsuions supports the Corporate Advocacy Business Remediation and Customer Satisfaction Program and the platform it provides for businesses and clients to interact and resolve issues. “We love it – we want people to know we are legit and that we treat customers fairly. Excitement, excellence and adoration is how we want every customer to feel,” Micah states.
180FUSION / STATEMENTS FROM THE OWNER & MANAGERS
"180fusion is dedicated to their employees AND their customers. Excited & dedicated employees lead to excited and satisfied customers. We’ve put a lot of weight on our customer’s comments and will continue to make it easier for us to listen to the Voice of our Customers. By putting our employees and our customers first, 180fusion expects to surpass client satisfaction until our clients literally adore us.” ~ Steve Bulpitt, COO
A comment from 180fusion’s Director of Client Relations rang true, “As we strive for excellence, we need to remind ourselves that we’re not perfect. Only by admitting that there are opportunities for improvement are we able to continue to grow and build this business.
These comments show us that 180fusion is humbled and willing to receive feedback in order to confidently drive success for their clients.
STATED IMPROVEMENTS FROM 180FUSION
180fusion recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. They already created a program to ensure their clients are being heard. Whether through a phone call, email, or if posted online, 180fusion takes each comment seriously, ensuring those concerns are approached delicately and fairly. Additionally, 180fusion will continue to expand this program with their Voice of the Customer initiatives, allowing more feedback opportunities for clients. 180fusion is listening and works hard to ensure concerns are made right and improvements are in place to ensure a positive and successful consumer experience.
Overall, 180fusion strikes us as a real company consisting of real people who provide real service. Based on client reviews, they are very successful in driving customer goals. Additionally, their focus on excellence and customer adoration gives us confidence that they will do all they can to ensure a fair and reasonable solution to any issues that arise. We trust 180fusion and verify them as a safe company.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
180fusion Can't Deliver on promises California
I have a publishing business and sell Christian books we've written on our website. I received a sales call promising me to reach more customers thru social network advertising on Facebook targeting Christians and a report every Monday of clicks from the advertising. They then would counsel with me and use the advertisements that worked to reach more. They said they were so sure I'd be satisfied that they would reduce the entry fee from $999 for the first month to $299. I bit on it with auto renewals unless I cancel by the __ of the next month.
I never got the Monday reports. During the 4 weeks, I got 2 reports AND not one sale. 1/2 way thru, when I got the report that showed what they were saying and pics they were posting, I knew why it wasn't working. They must think that a pic of the cross and the word FAITH is what it takes to draw customers. They didn't understand my constituency.
I wrote back with better suggestions of pics and words to attract customers. They were never used that I could see in the 2nd report. They simply DID NOT DELIVER, and though every person I talked to at 180fusion was respectful, kind, and spent some time talking, they were not responsive to what I knew about my customer base. The whole $299 was a waste of my precious marketing money and my time.
This report was posted on Ripoff Report on 07/25/2014 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/180fusion/nationwide/180fusion-Cant-Deliver-on-promises-California-1165052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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