- Report: #991304
Report - Rebuttal - Arbitrate
Complaint Review: 1SALEADAY
1SALEADAYInternet United States of America
1SALEADAY The Grinch who stole my grandkids Christmas Internet
I immediately contacted customer support and was told that once they received the package back that they would ship it out again. After waiting almost 2 weeks to receive notice that the item had been shipped, I instead received an email that they received the items in their warehouse, but that their system did not support re-shipments at this time. WHAT???
I dug out my bank statement to find a contact number (because the one on their email does not work), and called the customer service department. As if I wasn't upset enough, the CSR had me on the phone for nearly 14 minutes while ignoring me for over half of the time. I asked questions, she wouldn't answer. I requested a contact for a manager, she ignored me. I have never been so furious in my life. I am the customer, and am only asking for an explanation. She hung up on me, and then called me back, still without any additional information. I will never be dealing with these people ever again.
This report was posted on Ripoff Report on 01/04/2013 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/1SALEADAY/internet/1SALEADAY-The-Grinch-who-stole-my-grandkids-Christmas-Internet-991304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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