- Report: #1166104
Report - Rebuttal - Arbitrate
Complaint Review: 1Sale.com
1Sale.com terrible company service; no phone number; non responsive Internet
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I ordered 4 sets of sheets from 1Sale.com. They were suppose to arrive with in a week or so. After 3 weeks I finally went online to their website to track the package to find out it was never sent. Eventually a week later they showed up after I put an inquiry in. Upon receipt after several weeks, I was terrible disappointed in the material and quality of the sheets, so I went online to figure out how to return them. They said you can return product within 21 days with some return # they need to give you. So I e-mailed their customer service, and auto response came back that we will respond in 1-3 days!! 3 days later they respond w/ a simple response, sorry it's over 21 days, we can not help you. Let me remind you I just received the product finally that week. So I respond and explain I just received the product, again 3 days later they respond send pictures. They I responded, please tell me where to send, and provide me a phone number to call and resolve this. Then weeks go by before another response, so I put another ticket in, and the same actions happened again as stated above. There is no phone number on their website or e-mail, you can only communicate through this stupid e-mail process. Finally today over a month from reciept of product, and almost 2 months from ordering the product, customer services tells me "Sorry, we only take returns of defective products" Never said that earier, mind you , I have never dealt with a company that would not accept returns in a timely manner due to personal dissatisfaction. I am so mad, and again, there is no phone number. This company is horrible. If you ever need to buy something online, I would beware as there is almost no way to return the product if it is not what you expect.
This report was posted on Ripoff Report on 07/30/2014 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/1Salecom/internet/1Salecom-terrible-company-service-no-phone-number-non-responsive-Internet-1166104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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