- Report: #1059928
Report - Rebuttal - Arbitrate
Complaint Review: 1and1 Internet
1and1 Internet701 Lee Road, Suite 300 Chesterbrook, Pennsylvania USA
1and1 Internet 1&1.com OneAndOne.com One%One.com After 6 years as customer One and One decides to scam me. Dishonest. Unscrupulous. Rude. Chesterbrook Pennsylvania
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I was a customer of 1&1 for six years. I paid for several domains, including a church. When the church domain came up for renewal this year they requested a registrar transfer. They requested the transfer which 1and1 completed on 06 June 2013. The invoice for $19.99 three year renewal was dated 06 June 2013. As the transfer completed on June 05 I thought nothing more of the matter. Fortunately the credit card account I had on file with 1and1 expired earlier.
On June 17, 2013 I received a suspension notice for my other domains. Attached to the notice was an invoice for my primary domain in the amount of $9.95 due in May and a line item for $19.99 for the transferred domain with a billing date of 17 June 2013 and a due date of 18 June 2013.
I called one and one to dioscuss the matter. A woman pulled the account and stated that the billing was not correct and that the domain had renewed on 06 June 2013 so I was therefore owed $19.99. I pointed out that the domain had transferred by that time and that they were billing me for a service that they did not provide now or at the time of billing. I asked her what I would get for $19.99 and she told me I would get nothing. I pointed out that this was theft. She told me that I should send an email to email@example.com as they were the highest billing authority (here I thought the IRS was the highest billing authority). I asked that she issue a credit which she refused. I then stated that I would place the billing records as well as our conversation on the internet. She became agitated and yelled that if I was recording her call she would transfer me. End of call.
Next I sent a complaint to firstname.lastname@example.org. I noted my years as a customer and stated that I did not dispute the $9.95 but that the attached invoice clearly showed the $19.95 due on 18 June 2013, some 13 days after they trasferred the domain. As a matter of fairness they should have simply issued a credit and resumed normal service on my personal domain. Within 24 hours the declined in email.
This is a small amount. The customer relationship was longstanding and I offerred to pay for what I would receive. The behaviour of one and one is unethical as best and plainly stupid at worst. This is a firm which abuses customers and uses it's provider service to extort money for services they admit they cannot serve.
I shall be filing a fraud complaint with the Pennsylvania Attoprney General as well as the U.S. Attorney's Office. I encourage you to file a criminal complaint against 1and1.com if they are attempting to defraud you. This is not a billing error. This is a legitimate business that resorts to extortion and fraud as an income source.
DISHONEST. CRIMINAL. INTERNET FRAUD & EXTORTION AS A BUSINESS MODEL.
This report was posted on Ripoff Report on 06/18/2013 05:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/1and1-Internet/Chesterbrook-Pennsylvania-19087/1and1-Internet-11com-OneAndOnecom-OneOnecom-After-6-years-as-customer-One-and-One-de-1059928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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