- Report: #850471
Report - Rebuttal - Arbitrate
Complaint Review: 1and1
1and1701 Lee Rd, Suite 300 Chesterbrook, Pennsylvania United States of America
1and1 1 and 1 Internet, 1&1 Internet, 1and1.com, One and One Internet Fraudulent billing, unauthorized domain renewal Chesterbrook, Pennsylvania
*Author of original report: Update - Resolved
Long story: I had signed up with 1and1 for hosting a single domain for one year. About two months before the contract was about to expire, I decided I did not need the domain anymore. I used their web interface to first turn off automatic domain renewal, and after receiving email confirmation that automatic renewal had been turned off, I proceeded to cancel my entire package with 1and1. (The rest of the "package" beeing dns hosting and a simple webpage which came fee of charge with the domain registration.) I also received an email confirming the cancellation.
In the next three months I did not hear from 1and1, except for two automated emails telling me that I should turn on automatic renewal or I risked loosing my domain.
Then about a month after my domain should have expired, I got an automated email with an invoice for renewing my domain. I wrote back to the billing department, explaining that they had made a mistake, but I got no response. Instead, I got a new email a few days later, saying that they had attempted to withdraw funds from my PayPal account. (I had contacted PayPal, denying any transfers to 1and1.)
I wrote to the billing department again, but got no response until I also wrote to email@example.com. (That address is not listed on their contact page, but apparently goes to somewhere higher in the organization.) Then I got a response from the billing department saying that since I canceled on February 27, they had the right to renew my domain on February 1.
I wrote back, explaining that I had canceled on December 27, not February 27, and enclosed a copy of their confirmation email. They then said that although I had canceled in December, I had chosen for the cancellation to become effective on Februrary 27.
The cancellation confirmation email does not say which date the cancellation is for, but why would I choose to pay for a one-year renewal with cancellation 27 days later? Besides; even if the package was not canceled, I had still turned off automatic renewal of the domain.
A Google search for the terms "1and1 fraud" or "1and1 scam" lists many people in the exact same situation as me. For example:
From what I can read, the only way to get 1and1 to cancel an incorrect bill is to report them to the Attorney General of the state of Pennsylvania, so that is what I am going to do next.
This report was posted on Ripoff Report on 03/08/2012 02:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/1and1/Chesterbrook-Pennsylvania-19087/1and1-1-and-1-Internet-11-Internet-1and1com-One-and-One-Internet-Fraudulent-billing-850471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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