- Report: #1068757
Report - Rebuttal - Arbitrate
Complaint Review: 1and1
1and1 fraudulantly withdrew funds from my checking account for domains cancelled, continue to invoice me for domains cancelled in January 2013 Internet
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In January of 2013 I decided to close down my domain business. My first step was to change all but 10 domains (ap[proximately 150 total), held by 1and1 from auto renew to expire on due date. This was in the beginning of February long before the domains were set to renew.
In spite of this I began receiving notices for domains that were supposed to have expired. I contacted 1and1and was assured that sometimes the autorenews took time to remove. Nothing happened and I still was receiving notices and my credit card account was being debited for domains that were supposed to be cancelled. I sent a list of the cancelled domains to 1and1 with a request to act upon this issue.
Between the end of February and the end of March that list was subitted to 1and1 4 times.
After some discussion with 1and1 rep Brandon Kuhn I was told that they would look into it and make sure that any wrongly debited domains would be credited to my credit card. Between 3-06-13 to 4-3-13 approximately $400.00 was withdrawn from my credit card without my permission for domains that were manually changed from auto pay to expire on due date.
As of July 20, 2013 1and1 owes me 282.75 in unauthorized credit card charges for domains that were set to expire on the renewal date. Whats more I continue to recieve demands for payment on specific domains that were supposed to have be cancelled by 1and1 in March.
All efforts to collect the debt have been met with more stonewalling.
This report was posted on Ripoff Report on 07/20/2013 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/1and1/internet/1and1-fraudulantly-withdrew-funds-from-my-checking-account-for-domains-cancelled-continu-1068757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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