- Report: #1081486
Report - Rebuttal - Arbitrate
Complaint Review: 1shoppingcart
1shoppingcart Dishonest practice and unauthorized charging Jacksonville Internet
*Author of original report: Reply to Gavilan
*Consumer Suggestion: File a dispute with your credit card company
*Author of original report: Justification of dishonest practice
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I got charged US$99 after the free trial period. I did not authorize those charges and I didn't even use their service after a few days. I did not receive any notification e-mail that the trial period is almost over and they are going to charge me. I feel tricked by their dishonest practice.
The most outrageous thing is the way they are hiding these charges. On the payment page, the only total amount that was shown is "FREE". Nowhere can any subscriber see the $99 recurring charges on the payment page! But after I got ripoff, I start looking closer and that is actually way way below on the home page and terms of service of the site, but NO WHERE on the payment page! That is an extremely dishonest way to conduct the business and is 100% set out to rip off people like myself!
In the affiliate agreement, it says:
D. CUSTOMER UNDERSTANDS AND AGREES THAT ALL 1ShoppingCart FEES AND CHARGES ARE NONREFUNDABLE AND THAT 1ShoppingCart MAY CHANGE ANY FEE, RATE OR PLAN AT ANY TIME UPON NOTICE TO CUSTOMER IN ACCORDANCE WITH THIS AGREEMENT. [continued below]....
So when I change my status from FREE to $99 plan, there was not even one notification or anything!
So I did sent them a email requesting for refund and termination of service, but no reply! Customer service is practically inexisting. They won't even reply promptly on such important issue!
This report was posted on Ripoff Report on 09/03/2013 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/1shoppingcart/internet/1shoppingcart-Dishonest-practice-and-unauthorized-charging-Jacksonville-Internet-1081486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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