- Report: #977810
Complaint Review: 1st American Mitigators
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| 1st American Mitigators 30600 Telegraph Rd., Bingham Farms, Mi 48025
Bingham Farm, Michigan United States of America |
|
1st American Mitigators FAM/Borman Law "Client May terminate this agreement without charge at anytime prior to the completion of services." per contract Bingham Farm, Michigan
*REBUTTAL Owner of company: This report mischaracterizes how we work
*Author of original report: No Response from 1st American
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1st American Mitagators took $750 from me on 11/13/12 to begin a loan modification .Upon second thought I decided to terminate my contract with them per their instructions on the contract which read: "Client may terminate this agreement without charge at any time prior to the completion of services with written notice of cancellation." Made a phone call on the 11/13, which wasn't returned till11l/16 by a rep named Emmery.
I sent written notice of cancelllation on 11/14/12 and it was received by 1st American on 11/16/12. On 11/19 I received a call from Mike Roundtree (Emmerys Mgr.) informing me there are no refunds. I informed him nothing had been completed, and he said it is 51% completed.
On 11/28 received a letter saying contract has been closed per my request and still have not recieved any money back. Emmery informed me today that there is not refund due to my termination of the contract.
Services were not completed when I terminated this agreement and I sincerly hope you will comply with the terms of your agreement which say a refund will be given.
I sent written notice of cancelllation on 11/14/12 and it was received by 1st American on 11/16/12. On 11/19 I received a call from Mike Roundtree (Emmerys Mgr.) informing me there are no refunds. I informed him nothing had been completed, and he said it is 51% completed.
On 11/28 received a letter saying contract has been closed per my request and still have not recieved any money back. Emmery informed me today that there is not refund due to my termination of the contract.
Services were not completed when I terminated this agreement and I sincerly hope you will comply with the terms of your agreement which say a refund will be given.
This report was posted on Ripoff Report on 12/04/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/1st-American-Mitigators/Bingham-Farm-Michigan-48025/1st-American-Mitigators-FAMBorman-Law-Client-May-terminate-this-agreement-without-charge-977810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
This report mischaracterizes how we work
AUTHOR: FAM - ()
SUBMITTED: Thursday, March 21, 2013
First to set the record straight- our firm has gotten over 3000 modifications for our clients- this is a provable fact. We have a very high success rate but, like any professional matter, we do not succeed 100% and in some instances, clients are dissatisfied enough to post complaints.
Second, when clients come to us, they need help. Some are facing sheriff sale- when a new client arrives we go right to work. We have to- a single lost day might cost someone their house to a sale. Our process is designed to immediately address the client's situation without delay. We are extremely mindful of our client's circumstances- people come to us because they need financial relief.
Our full fee is more than the amount claimed here, we do not wait until we are fully paid for our work, we go to work immediately and complete the services in our contracts as fast as possible. A very large amount of the work we do is done in the first hours of a file. The bulk of our labor is getting the client file ready for the lender.
Despite the large number of clients we have had, a few do sometimes feel aggrieved and will post complaints. When this does happen we do reach out to resolve them. We will be looking into this matter and post a further update as we attempt to resolve this.
Readers of this site should also know that, when we have felt we have not met our guidelines and standards and where it is appropriate to do so, our firm will refund fees. This too is provable fact.
Second, when clients come to us, they need help. Some are facing sheriff sale- when a new client arrives we go right to work. We have to- a single lost day might cost someone their house to a sale. Our process is designed to immediately address the client's situation without delay. We are extremely mindful of our client's circumstances- people come to us because they need financial relief.
Our full fee is more than the amount claimed here, we do not wait until we are fully paid for our work, we go to work immediately and complete the services in our contracts as fast as possible. A very large amount of the work we do is done in the first hours of a file. The bulk of our labor is getting the client file ready for the lender.
Despite the large number of clients we have had, a few do sometimes feel aggrieved and will post complaints. When this does happen we do reach out to resolve them. We will be looking into this matter and post a further update as we attempt to resolve this.
Readers of this site should also know that, when we have felt we have not met our guidelines and standards and where it is appropriate to do so, our firm will refund fees. This too is provable fact.
Respond to this report!
What's this? #2 Author of original report
No Response from 1st American
AUTHOR: Ms. Meath - (United States of America)
SUBMITTED: Tuesday, December 11, 2012
1st American does not operate fairly in my opinion. They say a refund will begiven if modification has not been completed. I hadn't even sent them all of my paperwork yet!!!My mortgage co. hadn't received anything from them either.
I followed all of the rules and still not one person is "Reaching Out to Me." My next step will be the Better Business Bureau and also Bill Schuette, Mi Attorney General.
It is as if they are avoiding me. I tried to get my initial $750 returned amiably, but to no avail.
I will update this report if and when perhaps Mr. Gilbert Borman (whom I believe to be the owner)
decides to reach out.
I followed all of the rules and still not one person is "Reaching Out to Me." My next step will be the Better Business Bureau and also Bill Schuette, Mi Attorney General.
It is as if they are avoiding me. I tried to get my initial $750 returned amiably, but to no avail.
I will update this report if and when perhaps Mr. Gilbert Borman (whom I believe to be the owner)
decides to reach out.
Respond to this report!
What's this? 
