• Report: #587421

Complaint Review: 1st Art Gallery

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  • Submitted: Tue, March 30, 2010
  • Updated: Tue, March 30, 2010

  • Reported By: Omri — New York New York United States of America
1st Art Gallery
8721 Santa Monica Blvd. #1420 Los Angeles, California United States of America

1st Art Gallery NO DELIVERY TIME RACIST OFFENSIVE REPRESENTATIVES Los Angeles, California

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Ordered 2 paintings as a gift. When I called the company I was told that the paintings will arrive within 30 days. I repeatedly tried to contact the company to see why I hadn't received the paintings after almost 2 months. I didn't get a response to my emails or phone calls. I disputed the amount with my Credit Card company and then I started receiving offensive racist responses, enclosed below:
-----Original Message-----
From: David - 1st Art Gallery <service@1st-art-gallery.com>
Date: Tue, 30 Mar 2010 12:11:04 
To: <*******@yahoo.com>
Subject: Re: Thank you for your order - order number 021102139

F*king American jews... the most problematic customers. Them and the Arabs.



On 3/30/2010 10:16 AM, *** wrote:
> Good luck with that. All the best to you and your company.
> Sent via BlackBerry by AT&T
>
> -----Original Message-----
> From: David - 1st Art Gallery<service@1st-art-gallery.com>
> Date: Tue, 30 Mar 2010 09:52:23
> To: *******@yahoo.com>
> Subject: Re: Thank you for your order - order number 021102139
>
> One minute you ask for another quote and another minute you cancel your
> order? Did you try to call during PASSOVER? Maybe that's the reason
> there was no answer? We will ship the two paintings to you when they are
> ready and if then you will not make a payment for them we will take you
> to a small claims court. I explained to you that it takes more time to
> complete to paintings and you could have simply asked for a REFUND and
> not call your credit card company. Now not only that we will sue you for
> the cost of the painting but also for our legal expenses. Happy passover?
>
>
>
> On 3/30/2010 8:49 AM, ******* wrote:
>> To whom it may concern,
>> After not hearing from you for almost 60 days regarding when exactly I
>> should receive my order, and after many tries to get someone from your
>> company on the phone( it is simply impossible) I have decided to dispute
>> the charge with my credit card company as I have no use for this
>> purchase anymore. I made this purchase as a gift and was promised to
>> receive this order within 30 days. Please cancel this order and do not
>> send anything to me, as I will not pay for shipping it back to you and
>> do not wish to waist more time on this. If you have any questions, you
>> can contact me at (***) ***-****. *******
>>
>> --- On *Thu, 2/11/10, service@1st-art-gallery.com
>> /<service@1st-art-gallery.com>/* wrote:
>>
>>
>>      From: service@1st-art-gallery.com<service@1st-art-gallery.com>
>>      Subject: Thank you for your order - order number 021102139
>>      To: mailto:***@yahoo.com
>>      Date: Thursday, February 11, 2010, 12:54 PM
>>
>>      Dear *********,
>>
>>      Thank you for your purchase from 1st Art Gallery. Your order number
>>      for this purchase is *021102139*. IMPORTANT - please quote your
>>      order number 021102139 whenever you contact us. Whenever you email
>>      us or phone us, always have this order number at hand.
>>
>>      Our paintings normally ship within 20-25 business days but large or
>>      complicated paintings may take a little bit longer. Remember, these
>>      are hand-painted masterpieces, and they do take time to create. In
>>      order to give you the finest quality painting, we try not to rush
>>      our artists. We will automatically send you an email as soon as your
>>      painting is shipped. The email will include a tracking number so you
>>      may track the package online. If you have any question or concern
>>      please reply to this email or call us at 1-888-4178278.

This report was posted on Ripoff Report on 03/30/2010 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/1st-Art-Gallery/Los-Angeles-California-90069/1st-Art-Gallery-NO-DELIVERY-TIME-RACIST-OFFENSIVE-REPRESENTATIVES-Los-Angeles-California-587421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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