- Report: #909102
Report - Rebuttal - Arbitrate
Complaint Review: 1st Choice Moving & Storage
1st Choice Moving & Storage2804 N 29th Avenue Suite #102 Phoenix, Arizona United States of America
1st Choice Moving & Storage USA Moving & Storage Failed to Deliver Items, terrible customer service, Phoenix, Arizona
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When my items were brought to the East coast they were taken to a storage unit in Maryland instead of to my house in Virginia. They tried to blame me for not answering my phone for delivery but I never received a call or a message (phone records prove this).
They then outright lied and said that the storage facility would deliver my items but upon speaking with the storage facility I found out that they don't ever deliver and they were told by the manage of 1st Choice (Guy) to store my items "indefinitely."
Guy assured me that this was a lie and my items would be delivered to me in 3-5 days (the 6th time I was told this.). I have still not received my belongings....now over a month and a half late....and the company refuses to issue any refund or release my items without final payment, whenever they do arrive.
I filed complaints with the BBB, the state, the attorney general, and the moving association....all of which have numerous unresolved complaints with this company and no resolution.
I am unsure how this company is still in business and please do not use them.
This report was posted on Ripoff Report on 07/09/2012 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/1st-Choice-Moving-Storage/Phoenix-Arizona-85008/1st-Choice-Moving-Storage-USA-Moving-Storage-Failed-to-Deliver-Items-terrible-custome-909102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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