• Report: #995260

Complaint Review: 1st Expert Tech Service

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  • Submitted: Fri, January 11, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: 1st Expert Tech Service LTD — Parker Colorado United States of America
1st Expert Tech Service
, Select State/Province United States of America

1st Expert Tech Service Natalie Black Charged me $149.00 to replace Microsoft Security Essentials which I already had Internet

*REBUTTAL Owner of company: Update

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Someone called me on my phone, while I was on my computer, he said my computer was calling Microsoft reporting  errors, and that he worked for Microsoft. He was calling to fix the problem before my system crashed and to hurry and let him remote control my computer so he could fix it,  then he wanted  $149.00 to fix it.  I think he was Indian because his English was so bad, I  had to ask him many times to repeat to figure out what he was saying.

He told me I had 3100+ errors on my computer (don't know how he got in there to look at them) and it was because I didn't have a licensed copy of Microsoft Essentials Security.  I let him (supposedly) fix my computer, but he put the same Microsoft Essential Security on there and used a Defraggler to clean it up for 2 hours (which I could have done myself).  Can't see that he did anything for the $149 he charged.  I tried to call the phone number they gave me to cancel this event and it said the mailbox was full.  Unfortunately I put my charge on a debit card.  

Then I emailed them within the 48-72 hrs to cancel this offer on 12/18/2012.  Today 1/11/2013, I sent another email to director@experttechservice.com reminding them I have never received a reply and that I thought this was a fradulent occurence.  An error message came back that the  recipient cannot be reached.  So they probably pulled their email address.  If you need the email I sent them, I would be happy to send it to you. 

This report was posted on Ripoff Report on 01/11/2013 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/1st-Expert-Tech-Service/-Select-StateProvince-/1st-Expert-Tech-Service-Natalie-Black-Charged-me-14900-to-replace-Microsoft-Security-Ess-995260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Update

AUTHOR: Direct - (United Kingdom)

Hi There, Thanks for your report on this website. However we never used Microsoft or anything because our website clearly mention that we are in depended third party company. More over we have all customers voice log and accepted email agreeing to our terms which we are passing to relevant agencies for creating this issue online because we refuse to give your money back after your purchase. We are taking every fake complaint very seriously for all those customers who are acting very smart after taking the service and product from any company.

We have already contacted our Law Agencies and will be passing those customers details who are looking for an excuse to get their money back. 

Our email and customer service number are working fine, so anyone needs any explanation against these customers who wants free bees from internet ask me at director@experttechservice.com
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