- Report: #432576
Report - Rebuttal - Arbitrate
Complaint Review: 1st National Merchant Service - 1st National Processing
1st National Merchant Service - 1st National Processing1700 66th Street No Suite 400 St. Petersburg, Florida U.S.A.
1st National Merchant Service - 1st National Processing Slammed by 1st National Merchant Processing St. Petersburg Florida
*Consumer Comment: THIS COMPLAINT IS NOT AGAINST 1ST NATIONAL PROCESSING NEW YORK
*Consumer Comment: This Almost Happened to Us
*Consumer Comment: First National Merchant Services Not Legit
*Author of original report: 1st National Processing St. Petersburg Fla is still scamming
*UPDATE Employee: Let me amend what I said to some degree...
*UPDATE Employee: 1st off this is so untrue it's UNREAL!!!!
*Author of original report: 1st National Merchant Services aka 1st National Processing Still Scamming
We fell prey to a scam by this company by misrepresentation and fraudulent practices; and boy do I fee stupid. In retrospect there were many red flags.
Our current Merchant Provider was changed by them without our knowledge under the guise of updating our terminal. Not only do we now have their terminal, but they have our original one.
When we received their fradulent fax about updating the terminal and spoke to them by phone, I asked why Costco had changed from Evalon to 1st National Processing. Rep, Michael Judd, replied, "I don't know." When their downloading was unsuccessful, they said they would replace our terminal with a new one.
They failed to terminate our original provider, so I found out when I saw the debit from Costco in our account. Costco then walked me through the process of deleting their information and re-downloading the original.
When we called the company to cancel our account yesterday, Account Manager, Heidi Dattler, said, "What took you so long?" Huh?
So now they plan to debit our account for charges until the account is cancelled in about 30 days and are holding us responsible for the $450 terminal, claiming no knowledge of receiving ours.
This is only just beginning. Stay away from this company.
Cedar Grove, New Jersey
This report was posted on Ripoff Report on 03/10/2009 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/1st-National-Merchant-Service-1st-National-Processing/St-Petersburg-Florida-32710/1st-National-Merchant-Service-1st-National-Processing-Slammed-by-1st-National-Merchant-P-432576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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