- Report: #995260
Report - Rebuttal - Arbitrate
Complaint Review: 1st Expert Tech Service
1st Expert Tech Service, Select State/Province United States of America
1st Expert Tech Service Natalie Black Charged me $149.00 to replace Microsoft Security Essentials which I already had Internet
*Author of original report: 1st Expert Tech
*REBUTTAL Owner of company: Update
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He told me I had 3100+ errors on my computer (don't know how he got in there to look at them) and it was because I didn't have a licensed copy of Microsoft Essentials Security. I let him (supposedly) fix my computer, but he put the same Microsoft Essential Security on there and used a Defraggler to clean it up for 2 hours (which I could have done myself). Can't see that he did anything for the $149 he charged. I tried to call the phone number they gave me to cancel this event and it said the mailbox was full. Unfortunately I put my charge on a debit card.
Then I emailed them within the 48-72 hrs to cancel this offer on 12/18/2012. Today 1/11/2013, I sent another email to firstname.lastname@example.org reminding them I have never received a reply and that I thought this was a fradulent occurence. An error message came back that the recipient cannot be reached. So they probably pulled their email address. If you need the email I sent them, I would be happy to send it to you.
This report was posted on Ripoff Report on 01/11/2013 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/1st-Expert-Tech-Service/-Select-StateProvince-/1st-Expert-Tech-Service-Natalie-Black-Charged-me-14900-to-replace-Microsoft-Security-Ess-995260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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