- Report: #479310
Report - Rebuttal - Arbitrate
Complaint Review: 2-10 Home Warranty
2-10 Home Warranty10375 E. Harvard Avenue, Suite 100 Denver, Colorado United States of America
2-10 Home Warranty Do not honor contract and their commitment to your "peace of mind." Denver Colorado
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We've tried once or twice/year for 3 years to have our air conditioning replaced. Our home was literally built "on top" of the main unit (it's a modular home). We cannot get a maintenance contract because of it's location. But 2-10 won't honor our contract with them because we don't have a maintenance contract on it. We've had numerous contractors out here through 2-10 and it always ends up with the same result - a denial.
So this year we decided not to renew. Why waste almost $600 annually when they never will fix or replace anything?
When their "customer service" department calls (a gentleman named "Mike") to find out "if we've made a decision about our renewal," I tell him, "Yes, we have." But when I tell him we're not going to renew and then try to explain why, he rudely hangs up on me. Customer Service??? I don't think so.
This report was posted on Ripoff Report on 08/13/2009 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/2-10-Home-Warranty/-Denver-Colorado-80231/2-10-Home-Warranty-Do-not-honor-contract-and-their-commitment-to-your-peace-of-mind-De-479310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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