• Report: #1055762

Complaint Review: 2-10 home buyers warranty

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  • Submitted: Sun, June 02, 2013
  • Updated: Sun, June 02, 2013

  • Reported By: anonymous — williamsburg Virginia
2-10 home buyers warranty
10375 E. Harvard Avenue denver, Colorado USA

2-10 home buyers warranty Poor service denver Colorado

*Author of original report: dissatisfied customer

*UPDATE Employee: Thank you for your feedback.

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I have been with 2-10 for 12 years and had no problems for minor issues until my AC wasn't working. The unit is a 1999 unit and freon has been placed in the unit twice. The first company they sent out was totally rude. It was raining that day and the guy got in his van and left the job. My assumption he didn't want to work in the rain or did not know how to fix the problem. I called this gentleman's company twice before he came and told them that ice was forming where the pipe and unit connected. When he arrived at my home, he wanted to know the problem and my name and address which he should have known at the beginning. 2-10 sent a second company out and they were fine. They diagnosed the problem, took pictures and talked to 2-10. The tecnician said the company approved for my rusted coils to be replaced but wanted a second opinion. Luckily the first week was cool while going through this. 2-10 sent a third company out for a second opinion because they told me that the second company was too expensive. I called this company and they said they were moving that week and could not fix the probem unitl 2 weeks. Meanwhile the temperature has risen to the high 80's and low 90's. I called 2-10 and they said they did not have another company 2 come out. I called the third company and told them that I had to get their opinion. They scheduled me from 12-2pm and didn't show until 7pm. The owner came out after I asked him where was his technician. He told me that his truck broke down. He apologized for being late because the traffic was backed up . I could not go to work because I was waiting for them all day. Now I have used 11 hours of annual leave dealing with this. He said the coils were rusted and that 2-10 did not trust the second company's opinion which is not what they told me. He told me he had to order the part if he could find it. He found the part and that was the last I heard from him. I have been in 80 degree heat with ceiling fans on and 2-10 claimed that they didn't know this company was moving. I have called 2-10 approximately 20 times talking to different people and supervisors that only could say I am sorry. They refunded me my $50 deductible which is nothing for me being in the heat and the unit is still not fixed. I got no response from the third company til this day. 2-10 finally got in contact with them to tell me my AC will be fixed this Tuesday morning and that the company said they talked to me which they have not. They have not returned my messages or texts. I asked 2-10 why they didn't let the second company fix it and they said because the company wouldn't let them purchase the part. Meanwhile, my feet and hands are swelling from the heat while I am waiting for the company that is moving to fix my AC. 2-10's automated line disconnects me alot which I let them know several times. I have wasted so much time with them. They act like they really don't care about me and continously give me the run around. I think this is intentional because they do not want to pay to fix the job. So it has been 2 weeks and my AC is still not fixed. My refrigerator went out before the AC and they sent a company out that had to come back the second time with a more advanced technician because the first tecnician did not fix the problem. The second tecnician came out and fixed the 1999 refrigerator but I lost $200 worth of food by then and 2-10 said they were not giving me any money towards it. Also, during these ordeals they would dial one number and sometimes left a message. I had to inform them that I gave my home, work and cell number for them to use to contact me. I asked them why they didn't try the other numbers. The service from 2-10 has been absolutely horrible and a nightmare. They are not customer oriented at all. Once they get your money that's it. It's like pulling teeth to talk to someone and for anybody to follow-up with you. To me, they want the customer to get so frustrated where they will pay for their own claim so the company won't have to pay and provide the services deemed to you. Do not use this company!   


This report was posted on Ripoff Report on 06/02/2013 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/2-10-home-buyers-warranty/denver-Colorado-80231/2-10-home-buyers-warranty-Poor-service-denver-Colorado-1055762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

dissatisfied customer

AUTHOR: anonymous - ()

 My AC unit has finally been fixed on 6/10/13. The company said they would arrive at 8am but arrived at 12 pm when the weather got rainy. I panicked because they told me that they couldn't install the unit in the rain. The tecnician locked his phone and keys in his house. That was the reason why he was late. It has been one thing after another. Luckily, they were able to install the unit in between the rain stopping. 2-10 says there is nothing they can do for me for my 3 week ordeal in the heat. I had to pay uncovered charges totalling $466 which I know I am responsible for. If they were responsible and a caring company, they would waive that fee due to the discomfort and inconveniences they have cost me. Once again, no action from them. They could have put me in a hotel or given me a portable AC unit until the unit was fixed especially since they chose the company that couldn't service me until 1 and 1/2 weeks later. This is not including me using 11 hours from work and my family having to drive an hour to my home on 6/10th to be with the techinicians to install the unit so I could go to work.

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#2 UPDATE Employee

Thank you for your feedback.

AUTHOR: 2-10 HBW Customer Service - ()

Thank you for your feedback. As we continually work to improve our customer service, we look to outlets, such as online reviews like this, for feedback on how we're doing and how we can better our customer service experience. Thank you for making us aware of your current service issue. I would like to have a customer service manager look futher into your service request. Would you mind direct emailing me at thorn@2-10.com?

 

Thank you. 

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