- Report: #1069289
Report - Rebuttal - Arbitrate
Complaint Review: 21st Century Auto Group
21st Century Auto Group305 us route 22 Springfield, New Jersey USA
21st Century Auto Group 21 Century Auto GroupCraig Van Baulen Sold me BMW with bad head gasket Springfield New Jersey
*REBUTTAL Owner of company: You purchased a USED luxury car
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I purchased a 3 year old 3 series BMW from 21 century auto group. The saleman was very deceptive and tried to tack on a reconditioning fee on the sales price. The car itself looked nice but after the purchase( a week and 350 miles) it started overheating. I called the dealership 23 times and spoke to numerous people and was delayed everytime. apparently they are know with the BBB and there tactic is toi stall until the 30 day warranty runs out. They have a stellar rating on the dealer rater website but that is due to there people creating user names and leaving fake testamonials.
The real stry is told on this site and the BBB website. I was able to get the sales managers contact info but i was still ignored. luckily my brother is a mechanic and I was able to get the engine rebuilt at his cost. It is unbelievable that these people are able to victimize car buyers again and again. I was able to get some info to send complaints to:Craig Van Baulen, Sales manager at 21st century auto group. 1724 Burrsville Road, Brick New Jersey 08724
This report was posted on Ripoff Report on 07/23/2013 05:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/21st-Century-Auto-Group/Springfield-New-Jersey-07081/21st-Century-Auto-Group-21-Century-Auto-GroupCraig-Van-Baulen-Sold-me-BMW-with-bad-head-g-1069289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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