- Report: #246526
Report - Rebuttal - Arbitrate
Complaint Review: 21st Century Insurance
21st Century Insurance6150 DeSoto Ave. Woodland Hills, California U.S.A.
21st Century Insurance DID NOT STAND BY ACCIDENT FORGIVENESS - TRIPLED RATE Woodland Hills California
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In mid 2006 my husband was involved in a small rear end accident- he was at fault. We had never had accidents or tickets before this. The next renewal of my insurane (6/06) my bill had almost tripled for the next six months, after a week of what seemed continuous calls and being on hold for hours, I was finally told that because I had been a client appx 19.5 yrs accident forgiveness would kick in and rates would go back to normal as long as I would not have any more infractions within 1 yre.. Great, I thought.
On 12/06 I received a letter, that my rate were going back to the triple amount. They decided that after paying the claim (excessively of course - for minor case) that they were considering my husband a risk and that accident forgiveness did not apply to us.
I called several times talked to supervisors who informed me that they had the right to do whatever they wanted and told me " TAKE IT OR LEAVE IT", it was not their problem. I again said to them is that how you treat a customer of appx 20 yrs, who has never before even had a ticket, and once again their reply was "TAKE IT OR LEAVE IT" and hung up on me. Of course I have made sure to warn others I had once referred to them.
North Hills, California
This report was posted on Ripoff Report on 05/02/2007 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/21st-Century-Insurance/Woodland-Hills-California-91306/21st-Century-Insurance-DID-NOT-STAND-BY-ACCIDENT-FORGIVENESS-TRIPLED-RATE-Woodland-Hills-246526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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