- Report: #425781
Report - Rebuttal - Arbitrate
Complaint Review: 21st Mortage Corporation
21st Mortage Corporation620 Market St. Knoxville, Tennessee U.S.A.
21st Mortage HATE their Insurance Department! Knoxville Tennessee
*Consumer Suggestion: Talk to your insurance company
*UPDATE Employee: Comment
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Yet, every four months, we receive a letter from 21st Mortgage stating that they have no insurance information and that we have to provide that information within 15 days of the date of the letter. This gets to be a hassle because I have to call our local agent to have them fax something over to 21st Mortgage who in return take up to 72 hours to post the information on our account! That is, if they can even get it right!
Just last month, even after confirming with 21st Mortgage that they received the fax from our insurance carrier, they tacked on "their" insurance premium to our payment which took a month to get corrected in the system. They have even went so far as to post our information to another account holder last year which caused one big headache. Each time they have made a mistake, they refused to admit it!
Beach, South Carolina
This report was posted on Ripoff Report on 02/18/2009 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/21st-Mortage-Corporation/Knoxville-Tennessee-37902/21st-Mortage-HATE-their-Insurance-Department-Knoxville-Tennessee-425781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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