- Report: #1117241
Report - Rebuttal - Arbitrate
Complaint Review: 21st Mortgage
21st MortgagePO Box 477 Knoxville, Tennessee USA
21st Mortgage Harassment by repetitive calls and unwilling to assist co-borrower Knoxville Tennessee
*Author of original report: 21st Mortgage Corporation
*Consumer Comment: Read your note and mortgage
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Filed on : January 21 2014
Filed against :
21st Mortgage Corporation
P. O. Box 477
Knoxville TN 37901
Harassment by repetitive daily calls, text messages, and multiple emails. The mortgage is only 20 days delinquent and are threatening foreclosure. I am the co-borrower for a mortgage through 21st Mortgage. On October 28, 2013 the borrower abandoned the property. I contacted Jill Branson on November 1, 2013 to discuss the borrower vacating property. After several days of calls, and emails I was able to obtain a copy of the mortgage. I requested my options to for selling the home. I was informed that being a co-borrower I am unable to sell without written consent from borrower.
I attempted to contact the borrower from November 1, 2013 - January 21, 2014 by email, phone, and written letter. I received no reply to my requests. On January 10, 2014 Dan Milias from 21st Mortgage contacted me demanding payment for January. I explained the situation of having a buyer for the home and needed to sell. I was rudely informed that I am not able to sell due to borrows rights. I expressed concern of being "locked" into this mortgage with no way out. I asked if he has been contacting the borrow. He explained "NO", I am the financial responsible party and need to make my payment.
I explained that I have been trying to contact the borrower to sell the home and need a written letter to release the sale of the home. He explained that this is not his problem and I need to make payments. I have sent several emails to Mr. Milias detailing the issue requesting assistance from 21st Mortgage to sell the home. The interested purchaser has now lost interested and Mr. Milias is calling my work, cell phone, test messaging, and emailing me at work demanding payment. I asked that being 21st Mortgage has contact with borrower, please get a letter to release the sale of the home. He refuses to do so and contacts me multiple times a day for payment.
I have informed Mr. Milias that his harassment is unjustified being the loan is only 20 days late. He has now hit me with a $400+ in late fee charge. This mortgage is 3 years old and has never been late. I am now forced to use a 3rd party payment company that charge an outrageous fee for their service. 21st Mortgage will no longer take my credit cards, checks, wire transfers, or direct bank account withdrawals. The monthly payment has now almost doubled for just this month. This is outrageous and they are unwilling to work with me. I have been left with no other option but to seek legal representation.
Your Desired Resolution:
To be able to sell the home. If that is no possible, then be removed from the note as a co-borrower. I do not want to be "locked" into this high interest mortgage due to borrows neglect for financial responsibilities.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
This report was posted on Ripoff Report on 01/21/2014 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/21st-Mortgage/Knoxville-Tennessee-37901/21st-Mortgage-Harassment-by-repetitive-calls-and-unwilling-to-assist-co-borrower-Knoxvill-1117241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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