- Report: #694728
Report - Rebuttal - Arbitrate
Complaint Review: 24 7 PC Care
24 7 PC CareInternet United States of America
24 7 PC Care PC Care 247 Unsolicited phone call to fix my computer Internet
*Author of original report: Misunderstanding
*REBUTTAL Individual responds: Misunderstanding
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Then he asked if I had malware software and then led me to the run command on my computer and told me to enter "logmein123.com."
I instantly realized that this was a web based support that would allow them to access my computer remotely (in this case, from India). I immediately said I wasn't interested and would have my computer checked out locally.
Then I checked the Microsoft support websire to see what they say and this is what it says:
Microsoft does not make unsolicited phone calls to help you fix your computer In this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware. Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards. Treat all unsolicited phone calls with skepticism. Do not provide any personal information.
DO NOT LET ANYONE LOG INTO YOUR COMPUTER OR SELL YOU ANYTHING IF YOU DIDN'T CONTACT THEM FIRST! That motto has saved me a lot of pain. It will you too.
This report was posted on Ripoff Report on 02/12/2011 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/24-7-PC-Care/internet/24-7-PC-Care-PC-Care-247-Unsolicited-phone-call-to-fix-my-computer-Internet-694728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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