- Report: #507304
Report - Rebuttal - Arbitrate
Complaint Review: 24 Hour Fitness USA, Inc.
24 Hour Fitness USA, Inc.PO Box 31001-1293 Pasadena, California United States of America
24 Hour Fitness USA, Inc. Cancellation Impossible Pasadena, California
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I've been on hold for 90 minutes, only to be hung up on. I've called repeatedly trying to get through. Finally, I got through, and was told it was cancelled, and I owe nothing. Yet the bills keep coming, and when I call back, they say I'm not cancelled. I've repeated this now at least twice.
I've even written a letter to the address on the bills saying I've cancelled.
They now claim I owe $250. I had been with them happily for 15 years, but now can't seem to get out.
Nothing is working.
I've finally hit the last straw when calling them at their 1-800# today during the hours they say they're open to hear a voice say "we're currently closed" and then hang up.
Do not under any circumstances sign up for 24 hour fitness - it appears to be a lifetime commitment, and they make it IMPOSSIBLE to cancel.
This report was posted on Ripoff Report on 10/10/2009 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/24-Hour-Fitness-USA-Inc/Pasadena-California-91110/24-Hour-Fitness-USA-Inc-Cancellation-Impossible-Pasadena-California-507304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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