- Report: #836718
Report - Rebuttal - Arbitrate
Complaint Review: 24 Hour Fitness
24 Hour FitnessCarlsbad, California United States of America
24 Hour Fitness Refusal to reinstate membership. Poor customer service. Desire to rid club of old contracts on annual fee structure for more lucrative monthly memberships. Carlsbad, California
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I was once again told by a "service representative" that my old membership was too far in the past to be reinstated but they could offer me a month to month deal ranging from $19.99 to $89.99 a month. So for a mere $239.99 on the low end to $1079.88 on the high end per year I can have the equivalent of access to clubs that I had for $54.00 a year after investing close to a thousand dollars in sign up fees for my original lifetime membership and upgrade to all club access. Guess I am missing the lifetime piece and more importantly this company's reputation is being upheld by an outsourced customer service center in a foreign country.
This report was posted on Ripoff Report on 02/09/2012 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/24-Hour-Fitness/Carlsbad-California-92018/24-Hour-Fitness-Refusal-to-reinstate-membership-Poor-customer-service-Desire-to-rid-clu-836718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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