- Report: #1039338
Report - Rebuttal - Arbitrate
Complaint Review: 24 Hour Fitness
24 Hour FitnessSanta Cruz, California United States of America
24 Hour Fitness Changed my contract without notification Santa Cruz, California
*UPDATE Employee: Sorry for your experience
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In 2003, 24hour fitness ran a promo that said if we paid in advance, an amount that was over $1000. we would get three years prepaid and a guaranteed annual renewal rate for life. I remember sitting in the office and specifically asking "was this good for all of the 24hour clubs?" I was told yes, except for the new club call ultra-sport that they were just building. I agreed to the contract. Over the years I used clubs in LA, Las Vegas and San Francisco that were called super-sport level clubs.
For the last couple of years I've been using the club closest to me that was called an Active Club, when I tried to go back to some of the clubs that I had previously used, I was told I didn't have the membership for them.
I asked for a copy of my contract and they sent me one, that was not signed but that said I didn't have access rights to super-sport or Ultra-Sport clubs.
I would like to take them to court, but so far I can't find the original contract that I signed. I will keep searching, but I know there are other people out there with the same problem. If I find the original contract, I will contact one of the local news outlets that do consumer protection stories and give them all the information.
This report was posted on Ripoff Report on 03/30/2013 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/24-Hour-Fitness/Santa-Cruz-California-95063/24-Hour-Fitness-Changed-my-contract-without-notification-Santa-Cruz-California-1039338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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