First of all, I'd like to say I was a long time member with 24 hour fitness, however, I don't think I will spend another penny at the club.
My experience today was at the City of Industry club, I had a new born child a while back, thus I suspended my membership to take care of the new born. Today I felt I want to check out the club again, perhaps getting myself in shape again. I printed out the 3 days pass, I also invited my church friend to join me to check out the club, he never had membership at any club, so I thought maybe I can introduce him to gym.
After arrival at the club, the trainer started by seating us down, after he saw our ID, he said he wouldn't honor the guest pass to my friend, because he lives about 15 minutes away in Brea, CA.
I am very puzzled, the guest pass clearly stated " Pass good at multiple locations.", but the trainer insists he cannot let us in, because my friend lives in Brea. The trainer then want us to pay $25 deposite so he can extend our guest pass for a week. To be honest, at that moment, I feel we are being cheated to a bait and switch tactic. Not sure if this is 24 hours fitness's standard process to have customers extend their 3 days pass to 7 days by paying $25.
What make things worse is when I expressed my dislike the trainer's reason not honor our guest pass, and going thru this embarassment for inviting my friend and have to have him feel not welcomed; then the subsquent bait and switch tactic. (Again, the guest pass clearly stated " Pass good at multiple locations.") The trainer said this: 24 Hours Fitness won't go bankrupt if it doesn't have our business. The trainer is probably right, two less memberships won't hurt 24Hour Fitness when it has millions of members.
We got up and walked away immediately after hearing that statement, and we probably will never give a penny to this business entity ever again. We probably won't have very nice things to say about the club either ,after knowing how much they value their customer. The translation of that statement to us is" if you don't like it, you can leave, since we have so many customers."
I feel others need to beware of the business practice and ethics of a business before they shell out their hard earn dollars.