• Report: #829363

Complaint Review: 24 hour fitness

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  • Submitted: Thu, January 26, 2012
  • Updated: Thu, January 26, 2012

  • Reported By: Butters — San diego California United States of America
24 hour fitness
5th ave San diego, California United States of America

24 hour fitness Talked to a representative who didn't input anything into the computer San diego, California

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I was having money trouble and decided to cancel my gym membership. So I called 24 hour fitness member services and spoke to a male (always write their name down) who said instead of canceling it I should put it on hold so I wouldn't have to pay to reactivate my account so I agreed and he said an email would be sent so I didn't write down the confirmation number (yea my b) anyways,

so a few months later I check my checking account and they've been taking out money every month!! I called member services again and now they have no record of this, I checked my email and I never got an email. Turns out they don't even put your account on hold. So all this time I wasn't going to the gym because I thought I didn't even have a membership. So they even check their records and see that I wasn't going to the gym but they said we don't charge by usage BS!!! They woulnt refund my money so I quit. I don't know who I spoke to but he just played a sick joke because now there's no record of it and I seem like a crazy person.

This report was posted on Ripoff Report on 01/26/2012 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/24-hour-fitness/San-diego-California-92116/24-hour-fitness-Talked-to-a-representative-who-didnt-input-anything-into-the-computer-Sa-829363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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