- Report: #1103395
Report - Rebuttal - Arbitrate
Complaint Review: 24 Hours Fitness Los Angeles
24 Hours Fitness Los Angeles612 Santa Monica Blvd Los Angeles, California USA
24 Hours Fitness Los Angeles 24 Hours Fitness on612 Santa Monica BlvdWest Hollywood(310) 652-7440 Steal money out of your account years after your membership cancelation. Also keep charging costumers who are not active members without notifying them. Los Angeles California
*Consumer Comment: Wow..
*Author of original report: ALSO
*Consumer Comment: It is a scary thought..
*Author of original report: NOT RELEVANT
*Author of original report: Correction
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I received a phone call today by 24 Hours Fitness regarding my payment which didn't go through. Thanks God my credit card was over balance and they called. I replied that my membership with them was cancelled, that this is a mistake, they should not be able to get money out of my account, they are not authorised. They told me they will cancel (re-cancel) and when I asked if I've been charged this monthly fee for the last 13 months they lied to me and said no. However I checked with my bank and they had indeed charged me more than $600 without getting my authorisation or giving any type of notification. I would have never realised that 24 Hours Fitness is charging me $50 every month for the last 13 months!
Calling the customer service who tranfered my call to the gym's manager and talking to everyone from gym trainers to customer service supervisors, waiting for hours on the phone and being denied refund, I soon realised how aware everyone was about this trap. It's a complete scam. It's a shame.They laughed at me,they adviced ironically to manage my finances better and that there is no way I get my money back. I never got written proof that my subscription was cancelled for the simple reason that they did not email me one after I called to cancel. Even now that I have supposevely cancelled my membership "officially" they haven't sent anything. Going through this experience my instict told me from the very first moment I talked to them that I am not talking to a legitimate business and that I was a victim of their unethical tactic of making money.
I've been going to gyms for all of my life. I know how subscriptions work. I am aware. But in my case I had canceled my account on 29 November 2013 . However just in the sace of argue let's say that indeed my canceletion never registered in their system. Is this the clients fault? Why is the client getting charged? And even so, records show that a client has not been an active member for more then a year, why don't you follow up? Why don't you send receipts? Why charging someone who does not receive services from you? Why not taking responsibility? Why playing ignorened for a year and only call when you can't retrieve money?
I've been the victim of a terrible scam and it's not the money that I've lost that hurt me so much. it's the brutal way some businesses violate sociaty's harmony and the lack of humanity which make me not trust anyone. I never experienced that in L.A. I was proud to see local businesses acting proffesionaly. However I now that 24 Hour Fitness might use this way of making money now but in the near future the loss is going to be much much bigger!
Please comment or share your story regarding the issue with 24 Hours Fitness cancelations. It's important to react! I am willing to sign this text and bring this case to justice.
This report was posted on Ripoff Report on 12/01/2013 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/24-Hours-Fitness-Los-Angeles/Los-Angeles-California-90069/24-Hours-Fitness-Los-Angeles-24-Hours-Fitness-on612-Santa-Monica-BlvdWest-Hollywood310-1103395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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