- Report: #1124413
Report - Rebuttal - Arbitrate
Complaint Review: 24/7 Trend Micro Support
24/7 Trend Micro SupportInternet USA
24/7 Trend Micro Support Misrepresented themselves as Trend Micro Internet
*Consumer Comment: An obvious way to spot
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I did a google search for Trend Micro because I purchased a new computer and since I already had purchased Trend Micro I needed to know how to install it on my new computer. The following website popped up second:
- www.install-antivirus.com/Trend-Micro 1 (877) 571 5077Support for Trend Micro by iYogi.
They were very pleasant but when they wanted me to go to ammy.com to give them control of my screen I refused. I said, "I don't know who you really are and why would you need to control my screen if you are from Trend Micro. Can't you just look up my information? He said no, that's the only way he could fix it. And he said, you called me, so you know who I am. Never once did he admit he was not employed by Trend Micro. He then gave me to his "second level tech support guy", Daniel. Both he and Daniel had Indian accents by the way.
Finally, against my better judgment, I gave Daniel control of my old laptop....thinking what the heck, I'm not keeping it anyway. He proceeded to tell me I could get another 8 years out of it and it was very sick, went into my system config and showed me everything that was "stopped" and said this needed to be fixed right away because it had already spread to my new laptop. He wanted me to work with a Microsoft licensed repair specialist and asked for my zip code to see where one was close to me...then said, no there isn't one close to you so I can transfer you to one and he can help you over the phone for a mere $299.
I told him I woul check with my IT department thank you very much. He started to argue with me and asked why I was confused, so I finally yelled at him to "Get off my computer!!!!" And immediately give control back to me!!! He did and I hung up. I'm very worried now about what he was able to get from my computer....or someone else in the background did while he was keeping me busy talking. Yikes!!! This is a scam!!! Do not call them!!! They lie and they are very convincing. I thought I was pretty savvy and would not be taken in!!! Beware!!!
This report was posted on Ripoff Report on 02/18/2014 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/247-Trend-Micro-Support/internet/247-Trend-Micro-Support-Misrepresented-themselves-as-Trend-Micro-Internet-1124413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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