• Report: #1014786

Complaint Review: 24/7 techies

  • Submitted: Fri, February 15, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: Bob — yes Alabama United States of America
24/7 techies
Internet United States of America

24/7 techies and Paypal, Internet

*Author of original report: 24/7 Techies

*Author of original report: 24/7 Techies update

*Author of original report: 24/7 Techies update

*Author of original report: 24/7 Techies update

*Author of original report: 24/7 Techies update

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I used 24/7 techies to try to solve a computer problem. Checking their address, it showed Las Vegas, but they are actually in Sri Lanka. I paid the $149.95 with Paypal thinking I would be covered if something didn't work out.

  A 24/7 tech remotely entered my computer around 11:00am and started poking around for the problem. 12 hours later, and four different techs, they were no closer to a solution. Spent another 4 hours the next day with yet another tech and still no joy. At this point I said enough and asked for a refund, and was told he would check with his supervisor, and I would receive a call within 3 days

  No calls after 3 days. Tried calling them, either a recording or no answer. Tried email, no reply. Opened a dispute with Paypal. Then I receive a call from them saying if I drop the dispute, they will send a refund. After reading online about similar cases, where the dispute was dropped and there was still no refund, I told them if they send the refund, I'll drop the dispute. I was told they don't work that way.

I escalated the Paypal dispute to a claim, and sent them all the pertinent information. After a week Paypal replies that the claim has been denied because my purchase was for a virtual, digital or intangible item. Only after digging deep into the Paypal website, did I find this mentioned under SELLERS protection. Paypal should have notified me of this before the dispute was escalated to a claim.

I ended up taking the computer in to a local shop and they asked who was in there, because it was a mess. If you are thinking about using 24/7 techies, beware, especially with Paypal. A credit card company might afford more protection.

This report was posted on Ripoff Report on 02/15/2013 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/247-techies/internet/247-techies-and-Paypal-Internet-1014786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

24/7 Techies

AUTHOR: Toesover - (USA)

24/7 Techies update....

24/7 has issued a full refund, without any problems. The only problem now is trying to get this update posted.....
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#2 Author of original report

24/7 Techies update

AUTHOR: Toesover - (USA)

24/7 Techies has issued a full refund
This was even after Paypal denied my claim. 24/7 could have done nothing after that and legally  I would have had no recourse, but they stood by their money back guarantee. To me, that says a lot about a company.
While they weren't able to solve my computer problem, everyone I spoke to was knowledgeable and polite, and they did try....16 hours worth.
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#3 Author of original report

24/7 Techies update

AUTHOR: Toesover - (USA)

24/7 Techies has issued a full refund

This was even after Paypal denied my claim. 24/7 could have done nothing after that and legally  I would have had no recourse, but they stood by their money back guarantee. To me, that says a lot about a company.

While they weren't able to solve my computer problem, everyone I spoke to was knowledgeable and polite, and they did try....16 hours worth.
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#4 Author of original report

24/7 Techies update

AUTHOR: Toesover - (USA)

24/7 Techies has issued a full refund

This was even after Paypal denied my claim. 24/7 could have done nothing after that and legally  I would have had no recourse, but they stood by their money back guarantee. To me, that says a lot about a company.
While they weren't able to solve my computer problem, everyone I spoke to was knowledgeable and polite, and they did try....16 hours worth.
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#5 Author of original report

24/7 Techies update

AUTHOR: Toesover - (United States of America)

I tried to post this earlier, but apparently it didn't work.

24/7 Techies has issued a full refund, which would have been sooner I suspect, if I had just dealt with them instead of filing a dispute with Paypal. Even though they weren't able to solve my problem, all the techs and supervisors were knowledgeable and polite.
They lived up to their word without a problem and I would recommend them to anyone who has computer issues.
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