24hourtax.com filelate.com Files taxes online in late January. Week after week the status said that my return had not been accepted by IRS. Tried customer service but 90% no operator. A couple weeks ago talked with "Victor". Internet

I filed my taxes with this service in the last week of January. My taxes till haven't been transmitted to IRS. I've tried to contact them almost every other day. No phone number on website and the chat option only twice had an operator available. When "Victor" came on he said the first time that my return will be transmitted immediately. But it wasn't... then two weeks later after multiple attempts he was on again and after being on hold for a long time said. "no need for concern" that they had a software problem and they fixed and it would be transmitted immediately. Still nothing. I can't believe I would be charged for this service...or no service.