• Report: #464648

Complaint Review: 24protect.com - pro

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  • Submitted: Wed, June 24, 2009
  • Updated: Wed, June 24, 2009

  • Reported By:DORAL Florida
24protect.com - pro
24protect.com - pro Des Plaines, Illinois U.S.A.

24 Protect Charged my credit card after I had cancelled the service Des Plaines Illinois

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I had signed up to check my credit. After I signed up I felt kind of funny there was something about this company that just didn't look right, so I immediately call 1-888-999-0562 and spoke with a representative. I proceeded to explaining to the rep that I had just completed my application on-line and I was calling to cancel the service. I did advise him that I never even pulled my credit report, I just wanted nothing to do with the service. The representative agreed to cancel the service and assured me my credit card would not get charged a penny. I asked him twice "are you sure????" he said yes, I am sure you will not be charged. He confirmed the cancellation via email, when I received my email I figured everything would be fine. To my surprise a few hours later I get charged (as a debit) and it causes my account to be overdrawn. I immediately called the number above I speak to a supervisor and she gives me a fax number to fax a copy of my bank statement. The next day I see the refund for the charge but no refund for the 30.00 overdraft. A few days later I call the service line 877-881-2356, and they tell me the might deny the 30.00 refund. To make a long story short -they will not refund my 30.00 charge even though they assured me they would not charge my cc a penny. If you ever need to check your credit go to "freecredit.com" they are true to their word!

Cyn
DORAL, Florida
U.S.A.

This report was posted on Ripoff Report on 06/24/2009 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/24protectcom-pro/Des-Plaines-Illinois-6001/24-Protect-Charged-my-credit-card-after-I-had-cancelled-the-service-Des-Plaines-Illinois-464648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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