- Report: #385251
Report - Rebuttal - Arbitrate
Complaint Review: 25Poundlogo.co.uk
25Poundlogo.co.ukwww.yourwebsiteonpage1.com Internet U.S.A.
25Poundlogo.co.uk Complete Scam, Lousy customer service, beware. Great at marketing lousy at delivering. This company proves the old mantra 'you get what you pay for'. London United Kingdom
A request for a redraw was made and the following message was received:
Thank you for the email and your comments.
We have informed our designers about your request. We aim to send you the improved logos within 2 working days.
We are happy to provide you as many numbers of revisions as you want. We strive to make our customer fully satisfied.
25poundlogo Customer Services
This letter was received on Tuesday Sept 30, 2008
Since this day we have sent at least 10 emails (ALL unanswered) and have visited the online 'live support' and have communicated with "Mark" who odly enough has told us the following on at least 3 separate occasions: Below is exact transcript from 'live support'
Thu, October 23, 2008
where is our logo?
Call accepted by operator Mark. Currently in room: Mark.
Can I please take your email address and your company name ?
mark you have been communicating with my staff already.
my email address is firstname.lastname@example.org
ok thank you please wait a minute I will check this now.
the order was placed from the email address Results@yourwebsiteonpage1.com
your order is under processing we assure you to send your order with in 48 hours.
Mark my staff has been told on 4 separate times by YOU to expect this logon within
12 hours , 24 hours and 48 hours. What is going on? The truth please!
we are sorry for delay
I think you are a scam, you are always sorry for delay yet you continue to make
false promises! Who is in charge of your customer service?
Actually we had several staff unwell hence we could not attained much order we
assure you to send your order with in given time frame.
Mark do you recall communicating with Elena?
Yes sure John
we will keep you in top priority and work accordingly
do you recall how your last interaction ended?
Yes sure John
I will forward your message to our supervisor now .
Mark what is the name of your supervisor?
I am not sure which one of them will contract you.You will know via email.
Thank you for your wonderful cooperation
Thats what you told Elena 3 days ago, yet no one called or emailed!
YOu do NOT have my "wonderful cooperation" Mark. Your company has cost me money
already as a consequence of your continued delays!
we assure you to deliver your logo in given time frame and make you happy with
you have already FAR surpassed SEVERAL given time frames Mark! SEVERAL!
We assure you not to let you down this time around
We are here at your service every time via live chat
Which one of your supervisors will be contacting us?
I am not sure John
who is in charge?
I assure you one of our supervisor will contract you as soon as they receive this
Mark this is what you told ELENA several days ago. In fact you told her that one of
your supervisors will contact her within 12 hours! This never happened. No email,
no phone call nothing! Just promises of 12 hours, 24, hours, 48 hours, and this has
been the case for several weeks! If you were in my position what would you do? What
would you think? How would you feel?
I am very sorry I assure you to give best result with in given time frame
And just for the record what is that time frame again? Even though you did not
answer my question at all!
we assure you to send your logo with in 24 hours now
ahhh Ok, I'm sure I can rely on your assurance for about the 8th time.
Thank you John
Not sure if you can help rip off report, but sometimes bad ink inspires people to do the right thing.
Unfortunately our experience with this company has been horrible and we entered into this relationship in good faith. As it stands all of our communications are ignored. No refund, no response, no logo. They have our $$ and everything thus far appears to be a scam.
This report was posted on Ripoff Report on 10/27/2008 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/25Poundlogocouk/internet/25Poundlogocouk-Complete-Scam-Lousy-customer-service-beware-Great-at-marketing-lousy-385251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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