- Report: #925955
Report - Rebuttal - Arbitrate
Complaint Review: 29 Prime | Ripoff Report Verified
29 Prime | Ripoff Report Verified2233 W. Balboa Blvd.# 115 Newport Beach, California United States of America
29 Prime REVIEW: Comitment to 29 Prime Inc's GUARANTEE at least two keywords will appear on the first page of major search engines - executive team and employees are committed to customer satisfaction. 29 Prime's approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: 29 Prime commitment improving operations by joining Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. 29 Prime is recognized by Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to 29 Prime for its commitment to excellence in customer service.
Ripoff Reports discussions with 29 Prime have shown an ongoing commitment by the company to total client satisfaction with more improvements being made as time goes on from feedback from clients and Ripoff Report. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to those that feel they did not get their monies worth. 29 Prime listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Victoria Frost, Terri Scott, and Jordan Taylor during an on-site inspection held by a third party verification company with no biases toward 29 Prime.
The basic business model and vision for 29 Prime is to target small business marketing on the Internet and to help the small business visibility page. Their main product produces Google front page placement for their clients. The company offers social media to their clients, creates pages and content for their business, and makes sure their information is correct such as phone numbers and addresses. 29 Primes target markets are smaller businesses that are not able to spend thousands of dollars per month on Internet marketing. The company states their leads come from referrals of clients and word of mouth. The company feels they are set apart from other companies because they guarantee at least 2 of their 10 key words to be identified on searches within 60 days. Additionally, they send regular reports about how clients accounts are progressing.
The companys sales process is to train sales and customer service staff to create a package that meets the clients needs. 29 Prime feels it is about educating staff as well as clients. They advise their staff get to know clients businesses and find packages to meet their needs. Since business is changing all the time, the company feels keeping up with those changes is something they have to do. They stated they are enhancing service when those changes come about. Their approach is to resolve issues to stay ahead of the game and to grow as a company with everything.
29 Prime feels that some of their common complaints are getting clients names out on the internet even more. Another complaint is finding ways clients can expand their business on the web. The standard practice to resolve customer complaints is using key words that are pertinent to their business and customizing accounts to continue progress with it. One situation where a client was not satisfied with 29 Prime was when a client called and said they were not getting enough traffic. The company states they went over ways to differentiate them from their competition. The client responded by feeling more educated about the process and ways we could improve their business.
Leadership within the company advises employees on a case by case basis. They give employees examples they can follow. They feel their customer service is their eyes and ears. The company works with customer service to push greater traffic to their website. The changes they have made include: a better focus on quality and client education, being thorough, explaining step by step, follow up phone calls to clients and being proactive with solutions.
The changes 29 Prime has made since being a part of Ripoff Report have been moving towards quality on client education. They have educated clients about the benefits of proper keywords, placement and to allowed them to understand ranking reports when they receive them. Implementing keyword lists that explain optimum keywords for their industry has also been a helpful solution. The company stated they also implemented applications such as: I-frame for websites, Twitter and RSS feed for clients industries.
29 Prime is thrilled that they are engaging in the Corporate Advocacy Business Remediation and Customer Satisfaction Program that right now. They are glad to be taking positive steps to clear the air and being proactive.
One top executive of the company told us that " Mr. Russell strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. "Our goal is to provide our clients the best quality, value and professional excellence in the industry."
29 Prime, Inc / Statements from the owner.
"Your business is our business....your success is our success." As a successful businessman, Mr. Wallace feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wallace hopes to maintain 29 Prime as a successful enterprise both now and for many years to come.
29 Prime's team have expressed that they feel very confident doing their job. The project manager at 29 Prime stated "I have seen Mr. Wallace take personal interest in marketing and retaining clients...making sure all their needs are satisfied.
29 Prime takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "29 Prime provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. 29 Prime is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
29 Prime has carefully selected seasoned customer service representatives who know how to deal with clients and to ensure their complete satisfaction. 29 Prime's relationship with you doesn't end at the timing of the sale, but continues throughout your subscription to ensure you are getting the most out of your subscription.
29 Prime recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation 29 Prime has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after Ripoff Reports discussions with the company and the 3rd party review, which included discussions with Mr. Wallace and employees, Ripoff Report is convinced that 29 Prime is committed to quality delivery of services resulting in total client satisfaction with guarantees of satisfaction.
In the future, if anyone has any complaints or concerns with 29 Prime, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call 29 Prime directly at 949-777-6616, ext. 706 and ask for Ashkan.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
--------------------------- 29 PRIME Shwn Frilot 29 Prime in markets SEO (website search engine optimization) # 115 Newport Beach, California
29 PRIME of Newport Beach CA (Website Optimization Search Engine Optimization Service) promises me to get my website to rank on Google Page One for 3 out of 10 relevant keywords "Or It Is FREE"; they are supposedly going to optimize my site for 10 relevant keywords and get my site to rank on Google Page 1 for at least a minimum of 3 keywords.
29 PRIME charged me $497 for two months (60 days) of so-called optimization services of my website...promising that if less than 3 keywords ranked, their services would be FREE!
After 45 days of seeing zero activity I tried by phone and by voice mail to contact them several times...but no response to any of my efforts. Notified them by email also with zero response to my concerns.
Finally realizing i had been ripped-off I got my credit card company to stop any more automatic payments to 29 PRIME...
the very next day I finally got an email back from 29 PRIME ... surprise surprise! As soon as the money stops coming into their coffers they contact me (within 12 hours).
I am out $497 and got zero for all that money I spent with 29 PRIME. These people are outright dishonest. They do not respond to your service tickets...they ignore all of your messages, telephone or email or otherwise. DO NOT risk wasting your hard earned dollars with 29 PRIME.
This report was posted on Ripoff Report on 08/11/2012 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/29-Prime-Ripoff-Report-Verified/Newport-Beach-California-92663/29-Prime-REVIEW-Comitment-to-29-Prime-Incs-GUARANTEE-at-least-two-keywords-will-appear-o-925955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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