• Report: #241371

Complaint Review: 2B Wireless

  • Submitted: Thu, March 29, 2007
  • Updated: Sun, January 25, 2009

  • Reported By:Litchfield Park Arizona
2B Wireless
9815 North Metro Parkway Phoenix, Arizona U.S.A.

2B Wireless ripoff dishonest fraudulent billing practices poor customer service Phoenix Arizona

*UPDATE EX-employee responds: Does this Employee Really Sound Like a Professional?

*UPDATE Employee: "That Guy"

*UPDATE Employee: "That Guy"

*UPDATE Employee: "That Guy"

*UPDATE EX-employee responds: True

*UPDATE Employee: Spineless Cowards?.......

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I returned an item to 2B Wireless after discovering that it had very poor performance. I was issued a credit for $216.99 (I have this credit issued by them.) When my credit card was credited it was only credited $150.99. I had to call them several times and it took months to finally receive the credit. 2B Wireless claims they withheld $66 for shipping and handling. ??? Why didn't they issue a credit for the total minus the shipping and handling instead of doing it after the fact.... I tried to call them but you can never speak to the "DM" and he never returns your calls. SPINELESS COWARDS!!! Do yourself a favor abd go directly to a Corp. owned T-Mobile store. Make sure that they are not 2B Wireless.

Richard
Litchfield Park, Arizona
U.S.A.

This report was posted on Ripoff Report on 03/29/2007 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/2B-Wireless/Phoenix-Arizona-85051/2B-Wireless-ripoff-dishonest-fraudulent-billing-practices-poor-customer-service-Phoenix-Ar-241371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Does this Employee Really Sound Like a Professional?

AUTHOR: Stokanator - ()

I am also an ex-employee however it was a different 2B location but policy is the same as well as upper management. Whomever the employee is who made her comments defending 2B Wireless's track record for returning $50 restocking fees is lying through her teeth! Ill explain why you didn't receive you $50 credit, the software system that the store runs on automatically assesses a $50 fee for ANY returned phone! The truth of the matter is this really isn't even the fault of the sales associates or in most cases even the store managers fault. 2B has only given the ability to remove this fee to District Managers who are maybe in each store 5 to 10% of the time since they look over 3 to 5 stores. If an associate is up front about this and they don't process the return upper management will screw over the customer and not process the return and refuse once its gone over the 14 day period so most associates, knowing the customer has every right to be upset doesn't tell them the credit is short $50 and they also don't want to not process the return and risk the customer not making the 14 day return deadline if they let you leave without processing the return. This where the ball gets dropped, the sales associate should report the return to their DM so he can process and waive the $50 charge back to your credit card however most DM's will give the sales associate the run around and ask 100's of questions about why he should refund the money, putting the associate in a weird situation and awkward conversation that usually end in the DM telling the employee to call the customer back and tell them to just buy another phone and they $50 will be applied to a new purchase and will walk off as if they are just not wanting to pick up the responsibility of helping the customer with a task only they have the ability to do. To the defending employee who asked the customer if he really thought 2B really needed his $50? The answer is maybe not.......but $50 is a lot better then nothing especially for selfish owners who don't see the value in superior customer service and earning return business. They feel the t-mobile sign on the store front will always bring in enough business and money now is more important then potential business later and that my friends is all fact!
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#2 UPDATE Employee

"That Guy"

AUTHOR: Angry Customer - (U.S.A.)

As you can tell by his poor grammar and obvious disdain for the company,That Guy was a substandard co-worker, he was fairing on the trashy side, he had horrible peersonal hygiene, he never hit quota, he was always late AND he stole!! Not for nothing but would you want someone like this working with you? He is a horrible person and to top it off he's a liar..
I am an employee here and although I can agree that Roya is a horrible person and the company was much more fun, and people wanted to work here before she got here. She thinks the stores are her own personal playgrounds and that we are all HER employees..the only one that stands up and defends us is Ali..he leaves we all leave.

it's funny that he goes around pointing the finger at people other then himself.
why doesn't he write on here how I watched him take money.

If 2b was that horrible they wouldn't be the biggest. take logic over rants people!
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#3 UPDATE Employee

"That Guy"

AUTHOR: Angry Customer - (U.S.A.)

As you can tell by his poor grammar and obvious disdain for the company,That Guy was a substandard co-worker, he was fairing on the trashy side, he had horrible peersonal hygiene, he never hit quota, he was always late AND he stole!! Not for nothing but would you want someone like this working with you? He is a horrible person and to top it off he's a liar..
I am an employee here and although I can agree that Roya is a horrible person and the company was much more fun, and people wanted to work here before she got here. She thinks the stores are her own personal playgrounds and that we are all HER employees..the only one that stands up and defends us is Ali..he leaves we all leave.

it's funny that he goes around pointing the finger at people other then himself.
why doesn't he write on here how I watched him take money.

If 2b was that horrible they wouldn't be the biggest. take logic over rants people!
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#4 UPDATE Employee

"That Guy"

AUTHOR: Angry Customer - (U.S.A.)

As you can tell by his poor grammar and obvious disdain for the company,That Guy was a substandard co-worker, he was fairing on the trashy side, he had horrible peersonal hygiene, he never hit quota, he was always late AND he stole!! Not for nothing but would you want someone like this working with you? He is a horrible person and to top it off he's a liar..
I am an employee here and although I can agree that Roya is a horrible person and the company was much more fun, and people wanted to work here before she got here. She thinks the stores are her own personal playgrounds and that we are all HER employees..the only one that stands up and defends us is Ali..he leaves we all leave.

it's funny that he goes around pointing the finger at people other then himself.
why doesn't he write on here how I watched him take money.

If 2b was that horrible they wouldn't be the biggest. take logic over rants people!
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#5 UPDATE EX-employee responds

True

AUTHOR: That Guy - (U.S.A.)

Yes you are right this company does not give money back when told to! I have seen so many cases where 2B will fight about giving the full refund, and whoever christine is, she is wrong. There is no shipping and handling fee because if it is a defective product or a product the customer does not like T-Mobile does not charge us for it the just send us another one. Second of all if your not being helped by all the "intelegent" employees at 2B of course your going to go higher, why is it so hard to get a refund you ask.... becuase 2B steals customers money and makes up reasons on why they don't give it in full wheather it be a "restocking fee" or 'shipping and handling" or the are just "sleazy sales people" either way it is a hoax. The whole go back to a T-Mobile this yes do cause t-mobile has had the best customer service in wireless history for the last 5 years not 2b wireless so don't let that line fool you lol just another lie this company will tell you to make a sale!
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#6 UPDATE Employee

Spineless Cowards?.......

AUTHOR: Christine - (U.S.A.)

I find it very funny that " Loyal Corporate" T-Mobile customers raise a middle finger to companies such as our own. 2bwirelesss.inc NEVER has had an issue about returning and refunding proper and justifiable amounts in regards to returns and monies. Trust that your 50$ will not break the companies bank. However, most customers (Including those such as yourself) delusion under the idea that the phone that we supply comes at a zero cost to us. How many of you would walk into a store that had a "used" phone and pay "full retail" for it and not have a concern or issue? Personally I would.


The shipping and handling cost, that is a "rip-off" to you is to send those phones BACK to corporate and have a phone issued to us that doesn't contain your DNA, or perspiration of any kind on it. Your absolutely correct PLEASE go to direct T-Mobile if you feel that they service you better, chances are they will not and you will end up in another one of our "Indirect" locations, because time and time again we have proven that are fit to run alongside your "direct" T-Mobile.

I have a hard time understanding where people get the idea that speaking to the VP/GM of a company is the answer to all their prayers. If I buy a gallon of milk at Wal-Mart and it has a leak do I want to speak to the VP/GM of Wal-Mart or the manufacturer...? Hilarious. Either way the company has employees that are set forth to help you with your issues. Also there is a DIRECT line of email to the VP/GM where he handles all issues within 72 Hours. Did you Email him Richard? In case you needed to its care@2bwireless.net


Richard, Let me ask another question. You spoke of your "Rip-off" experience with our location. Why don't you tell us how you were FIRST SERVICED no doubt it was a pleasurable experience you walked our with a T-Mobile bag from one of our locations. Couldn't have been all that bad or am I mistaken? Why is it even when you are serviced well you do not write a commending email, yet when things do not go your way the guns come out blaring!


2B Wireless has one of the BEST customer service year to date. Hands down regardless of how you feel about us. We would help you with your phone or any other issues you may have in the future.


AGAIN PLEASE FEEL FREE TO COME BACK TO OUR STORE ANYTIME!!!

WE HAVE 27 LOCATIONS STATEWIDE!


Christine Rodriguez
2B Wireless
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